1. Identify physiological changes that occur when individuals become hostile or angry. 2. Apply communication techniques to de-escalate and defuse hostile encounters. 3. Apply methods to re-direct thinking and behavior during escalating situations. 4. Recognize cognitive limitations that occur when individuals become hostile or angry and apply strategies to address them effectively.

Analyze and articulate personal motivations and goals to better understand your “why” in both professional and personal contexts. Develop empathy skills to enhance connection and communication with diverse individuals and groups. Transform ambiguous situations into actionable strategies and effective solutions. Examine the dynamics of power and authority in various settings to strengthen leadership skills. Differentiate between observation and interpretation to improve critical thinking and decision-making. Cultivate discipline while maintaining grace under pressure in challenging situations. Recognize the value of mistakes as a learning tool to foster continuous improvement. Assess and understand systemic factors that influence individual and organizational behavior. Distinguish between doing the “right” thing and the “correct” thing to navigate ethical dilemmas effectively.

Identify key statistical trends in active shooter incidents. Describe the Deter-Detect-Deny framework for proactive pre-planning. Explain the core tactics of the PREPARE-DECIDE-SURVIVE protocol. List essential information to provide during a 911 call in an active shooter scenario.

Learning Objectives Upon completion of this course, participants will be able to: Define and apply key principles of performance management beyond administrative processes. Develop self-awareness and self-management skills that support effective leadership. Establish clear, measurable performance expectations and evaluate outcomes against defined goals. Create and implement effective Performance Improvement Plans (PIPs) to support employee development and accountability. Conduct performance evaluations, coaching conversations, and disciplinary actions with confidence, clarity, consistency, and fairness.

Customer Service Essentials learning objectives: Explain how strong job knowledge and a focus on collaborative value creation reduce conflict and improve customer interactions. Identify physiological and cognitive signs of anger and describe basic self-regulation techniques to maintain composure when dealing with irate customers. Demonstrate communication, empathy, and boundary-setting skills that align with any organization's core value system. Apply key principles from the training to create personal action steps for modeling an organization's core values.

1. Course Name / Activity Name Give Yourself Permission: Prepare. Decide. Survive. 2. PDCs 1.00 (1 hour of instructional time) 3. Intended Audience HR Professionals / All Employees (or “General Business” / “Risk Management” if those options appear) 4. Learning Objectives By the end of this one-hour session, participants will be able to: Identify the three-step vigilant mindset process (See Something – Give Yourself Permission – Report) and the most common behavioral warning signs of potential workplace violence. Explain the primary psychological barriers that prevent early reporting (diffusion of responsibility, fear of backlash, normalization bias, and freeze of moral courage) and why explicit self-permission overcomes them. Apply the Prepare–Decide–Survive options (evacuate, secure/conceal, or counter as last resort) by selecting the appropriate immediate action when given a realistic active-threat scenario. 5. Activity Description Give Yourself Permission: Prepare. Decide. Survive. is a one-hour interactive training that equips participants in operational environments (warehouses, distribution centers, truck yards, and recycling facilities) with a vigilant mindset and the critical mental shift of giving themselves permission to act. Through facilitated discussion of real-world warning signs, common behavioral barriers to reporting, and the Prepare–Decide–Survive framework, learners build the readiness to report concerns early and respond decisively when seconds count—preventing escalation and protecting lives. The program directly supports the SHRM BASK Risk Management functional area by establishing practical strategies to address workplace violence. 6. Recommended SHRM BASK Selections Primary (must select at least one): Workplace → Risk Management Strong secondary options (select if allowed): Leadership → Leadership & Navigation Leadership → Ethical Practice Interpersonal → Relationship Management