16 Jul Customer Service Essentials Customer Service Essentials Thursday, July 16, 2026 (12:00 AM) to Thursday, July 15, 2027 (11:59 PM) 2 PDCs Provider: Dirigo RMS Course Name: Customer Service Essentials Speaker: Adam Gormely and Drew Goodridge Program Type: Reoccurring Seminar/Workshop Registration URL: http://www.dirigorms.com Customer Service Essentials, Auburn, Maine Email Details Customer Service Essentials learning objectives: Explain how strong job knowledge and a focus on collaborative value creation reduce conflict and improve customer interactions. Identify physiological and cognitive signs of anger and describe basic self-regulation techniques to maintain composure when dealing with irate customers. Demonstrate communication, empathy, and boundary-setting skills that align with any organization's core value system. Apply key principles from the training to create personal action steps for modeling an organization's core values. Details You're Registered! DescriptionLocation Customer Service Essentials course description: This engaging 2-hour instructor-led training equips participants with foundational customer service skills that enhance interactions, reduce conflict, and strengthen alignment with organizational core values. Through a blend of practical instruction, real-world examples, interactive discussions, and reflective exercises, learners explore how deep job knowledge and a collaborative mindset create value for customers while minimizing escalation. The program also addresses emotional self-regulation when facing challenging situations and builds practical skills in communication, empathy, and healthy boundary-setting. Participants leave with personalized action steps to model their organization’s values consistently in daily work. Customer Service Essentials Customer Service Essentials95 Main St Ste 3Auburn, ME 04210-5854 Map & Directions