De-Escalation: Conflict Resolution in the Workplace

01 Apr

De-Escalation: Conflict Resolution in the Workplace

Wednesday, April 1, 2026 (12:00 AM) to Saturday, April 1, 2028 (11:59 PM) 3.5 PDCs
Provider: Dirigo RMS
Course Name: De-Escalation: Conflict Resolution in the Workplace
Speaker: Adam Gormely and Drew Goodridge
Program Type: Reoccurring Seminar/Workshop
Registration URL: https://dirigorms.com/
De-Escalation: Conflict Resolution in the Workplace, Auburn, Maine
Email Details

1. Identify physiological changes that occur when individuals become hostile or angry. 2. Apply communication techniques to de-escalate and defuse hostile encounters. 3. Apply methods to re-direct thinking and behavior during escalating situations. 4. Recognize cognitive limitations that occur when individuals become hostile or angry and apply strategies to address them effectively.

Description
Location

Participants will learn practical techniques to recognize early indicators of workplace conflict and apply communication strategies that help de-escalate tense situations. The program examines how stress, anger, and emotional responses affect behavior, communication, and decision-making in the workplace.Through discussion, examples, and guided instruction, participants will develop skills to remain calm, maintain professionalism, and redirect conversations during difficult interactions. The course also explores how cognitive and physiological responses influence behavior during moments of conflict and provides techniques to address those challenges effectively.This training supports HR professionals, supervisors, and employees in building safer, more respectful workplace environments by improving communication, reducing conflict, and promoting constructive problem solving.

De-Escalation: Conflict Resolution in the Workplace
De-Escalation: Conflict Resolution in the Workplace
95 Main St Ste 3
Auburn, ME 04210-5854

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De-Escalation: Conflict Resolution in the Workplace