What your members are actually experiencing in hospital and outpatient infusion settings today, and the friction points that lead to treatment adherence issues What dedicated care coordination actually involves — from the first member call through ongoing support — and what that means for treatment adherence and member experience How home infusion safety actually works in practice: home-readiness assessments, emergency medications, nurse training, and real-time escalation protocols A first-person account of what continuity of care looks like in practice: same nurse, every infusion Language you can use with members and internal stakeholders to explain home-based infusion care accurately and confidently

You will leave with: A clear breakdown of how drugs end up on the medical vs. pharmacy benefit, and why that placement matters more than most plans realize The specific reasons medical specialty spend is harder to control: limited PBM tools, pricing variability, and dramatic cost swings by site of care How manufacturers build their commercialization strategy for infusion to be competitive for the provider & in the market The most common visibility, contracting, and utilization management gaps Mercer sees across self-funded employers Practical, near-term actions to regain control: line-level reporting, contracting levers, site-of-care steering, and integrated case management A real-world look at how dedicated infusion care coordination changes outcomes and cost from the member's first call forward

As employers expand their approach to women's health, many are discovering that coaching and navigation solutions are falling short of delivering meaningful outcomes. Resources and coaching without access to medical intervention are no longer enough. Today's workforce expects integrated, clinically-backed care that addresses the full spectrum of women's and children's healthcare needs, from preventive care to complex, ongoing condition management. This panel will explore how leading brokers and organizations are moving beyond fragmented point solutions to build cohesive healthcare ecosystems. Panelists will share how they are redefining decision criteria and setting the bar for solutions that improve healthcare outcomes. This framework can scale from women's and children's health to behavioral care, MSK, and more – cutting through point solution noise, simplifying the employee experience, and demonstrating measurable impact on employee health, engagement, and satisfaction. Key Talking Points for Panelists: How SME divisions are evaluating the benefits landscape today Applying employer and employee feedback to shape procurement strategies Navigating the main pain points in women's health Differentiating clinical care from content-driven offerings Defining the gold standard for measuring performance and impact Aligning pricing models to employee health outcomes