From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience

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15 Sep

From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience

From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience

Tuesday, September 15, 2026 (12:00 AM to 11:59 PM)
1 PDCs
Provider: Arizent
Course Name: From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience

Speaker: Laine Thomas Conway, Engagement and Enablement Leader for Delivery, Alight Solutions
Program Type: Conference
Registration URL: https://benefits-at-work.benefitnews.com/register/
From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience, Las Vegas, Nevada
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Examine how rising benefits complexity, increasing employee expectations, and emerging AI capabilities are reshaping the role of HR leaders and the employee experience. Identify strategies for simplifying benefits navigation and reducing fragmentation across programs, vendors, and point solutions to create a more seamless employee journey. Evaluate how organizations can combine AI-powered technology with human support to improve decision-making, enhance employee confidence, and drive measurable business outcomes.

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Benefits complexity is accelerating. Employee expectations are rising. And AI is reshaping how work gets done. For CHROs, the challenge isn’t just adopting new technology, it’s making sense of a growing web of benefits programs, point solutions and fragmented experiences while delivering clarity, consistency and care at scale. In this session, we’ll explore how leading organizations are rethinking the employee experience by combining advanced technology with human expertise to simplify complexity and support people when it matters most. From navigating benefits decisions to orchestrating services across providers, discover how a smarter, more connected approach can create confidence for employees and measurable value for employers.

From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience
From Fragmented to Frictionless: Designing a Smarter, More Connected Benefits Experience
3131 Las Vegas Blvd S
Las Vegas, NV 89109-1967

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