Describe the seven interview types and when it's best to use them.

Define mentor and describe roles and responsibilities. Conduct productive mentoring sessions. Explain the dos and don'ts of effective mentorship.

Explain the three forms of workplace integrity. Describe the four steps needed to align values and actions to become a trusted professional.

Utilize a five step problem-solving approach.

Solve problems using proven strategies, skills and process. Identify the most effective problem solving technique when faced with a problem.

Recall common team culture types and objectively define the learners' own culture type. Implement changes to a turn a toxic team culture into a positive one.

Define customer research sources and types. Describe how research can be used to identify and segment markets.

Start and end customer conversations appropriately. Use active listening to understand customers and identify their needs. Personalize customer support interactions

Understand key DEI topics. Recognize how your specific background fits into the society you live in. Use techniques to contribute to promoting diversity, equity and inclusion in the workplace.

Define business ethics and describe why it is important. Detail the seven principles that guide ethical behavior at work. Identify and avoid the most common ethical pitfalls in the workplace.