Understand the employee's rights, responsibilities and protections under major HR legislation, including the Family and Medical Leave Act, Americans with Disabilities Act, and Title VII of the Civil Rights Act.

Describe the seven interview types and when it's best to use them.

Utilize techniques to communicate with others in a healthy, productive and professional manner.

Define mentor and describe roles and responsibilities. Conduct productive mentoring sessions. Explain the dos and don'ts of effective mentorship.

Explain the three forms of workplace integrity. Describe the four steps needed to align values and actions to become a trusted professional.

Utilize a five step problem-solving approach.

Understand the Americans with Disabilities Act and organizational responsibilities in handling medical and/or disability related leave requests. Use appropriate etiquette when interacting with individuals living with disabilities. Utilize strategies to boost productivity for workers with psychriatric disabilities.

Utilize the three level content strategy model to minimize cognitive load in training presentation content. Describe the six step learning cycle and explain how it takes advantage of common memory techniques.

Understand generational learning differences and how they impact learning retention. Utilize techniques to improve follow up coaching and reinforcement. Develop a training curriculum.

Differentiate between types of training to determine the most appropriate method for the learner. Develop a training program that maximizes Return on Investment (ROI).