01 Nov Customer Communication Essentials Customer Communication Essentials Friday, November 1, 2024 (12:00 AM) to Monday, November 30, 2026 (11:59 PM) 1 PDCs Provider: Deep End Talent Strategies, LLC Course Name: Customer Communication Essentials Speaker: Shawna Lake Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: https://deependstrategies.ac-page.com/h2l-hr-recertification? Email Details Start and end customer conversations appropriately. Use active listening to understand customers and identify their needs. Personalize customer support interactions Details You're Registered! DescriptionLocation Expert communication skills and exceptional customer support go hand-in-hand. Whether you’re answering questions, resolving problems, or developing rapport with customers—a positive experience starts with friendly, empathetic, and effective communication. In this course, learn how to improve the customer experience by becoming a better listener and communicator. Some specific skills you’ll develop include: starting and ending customer conversations, listening to understand customers and identify their needs, and providing empathetic and personalized support. At the end of the course, practice everything you’ve learned with a real-world customer scenario.