Resolving Difficult Situations

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30 Oct

Resolving Difficult Situations

Resolving Difficult Situations

Wednesday, October 30, 2024 (12:00 AM) to Friday, July 31, 2026 (11:59 PM)
2.75 PDCs
Provider: Heartland Community College
Course Name: Resolving Difficult Situations

Speaker: Carol Burrell
Program Type: Reoccurring Seminar/Workshop
Registration URL: https://heartland.augusoft.net/index.cfm?method=ClassListing.ClassListingDisplay&int_category_id=2&int_sub_category_id=38&int_catalog_id=2
Resolving Difficult Situations, Normal, Illinois
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Explore approaches to difficult situations, including conflicts with employees and customers Recognize contributors to poor communication, performance, and service Learn how to respond appropriately while taking advantage of an opportunity to build employees’ skills Know when and how to involve management Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships

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Supervision isn’t always easy. In this session, explore approaches to difficult situations, including conflicts with employees and customers. Recognize contributors to poor communication, performance, and service. Learn how to respond appropriately while taking advantage of an opportunity to build employees’ skills. Understand when and how to involve management. Walk away with a toolbox for helping the frontline resolve challenges and preserve relationships.

Resolving Difficult Situations
Resolving Difficult Situations
1500 W Raab Rd
Normal, IL 61761-9446

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