Smart Customer Service 5: Handling Customer Complaints (ST-0174)

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30 Apr

Smart Customer Service 5: Handling Customer Complaints (ST-0174)

Smart Customer Service 5: Handling Customer Complaints (ST-0174)

Monday, April 30, 2018 (12:00 AM) to Thursday, January 1, 2026 (12:00 AM)
1 PDCs
Provider: Vector Solutions
Course Name: Smart Customer Service 5: Handling Customer Complaints (ST-0174)

Speaker: Ben Eaton
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: http://www.redvector.com

Email Details

At the conclusion of this course, you will be able to: Discuss the reasons customers complain Describe the skills needed to handle complaints Explain how to communicate effectively with customers who may be upset, angry, or frustrated Describe the 5-step method for handling customer complaints to bring successful resolution

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This interactive online course is designed to help you understand why customers may complain, uncovers the special skills needed for handling customer complaints, and teaches an easy to learn step-by-step method for handling these types of customer contacts. At the end of this course you will apply the skills to your work environment to successfully handle any customer in any situation.