The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection

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05 Jan

The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection

The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection

Monday, January 5, 2026 (12:00 AM) to Friday, January 9, 2026 (11:59 PM)
36.5 PDCs
Provider: Orahill, LLC
Course Name: The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection

Speaker: Margot FW Halstead
Program Type: Reoccurring Seminar/Workshop
Registration URL: https://www.orahill.com/book-online?category=cee63dab-c801-4b9e-ad79-778898177a50
The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection, Via Zoom, Virginia
Email Details

Increase cognitive and emotional agility by applying specific communication tools to regulate reactions and sustain professionalism during high-stress or emotionally charged situations. Demonstrate composure and clarity when mediating conflict, coaching leaders, or facilitating sensitive employee conversations, ensuring empathy and accountability remain balanced. Accurately recognize and interpret emotional and behavioral cues to strengthen feedback delivery, influence outcomes, and rebuild trust after misalignment. Apply emotional intelligence frameworks to create psychologically safe environments that foster collaboration, transparency, and inclusion. Utilize precision language and mindset tools to prevent escalation, guide discussions toward solutions, and sustain progress under pressure. Coach others using interpersonal awareness strategies that promote accountability, motivation, and improved self-management. Integrate personal “toolbelt” resources (visual bookmarks, reframing methods, and self-management practices) into daily HR operations for lasting behavioral change. Model ethical practice and emotional discipline in decision-making, ensuring fairness, trust, and respect in complex workplace dynamics. Enhance leadership presence and communication influence through intentional listening, curiosity, and purposeful word choice aligned with organizational culture. These objectives map to SHRM’s Behavioral Competencies: Leadership & Navigation: Influencing without authority and guiding cultural tone through communication and composure. Relationship Management: Building trust, mediating conflict, and fostering accountability in emotionally complex situations. Communication: Demonstrating precision, empathy, and awareness in language and delivery. Ethical Practice: Acting with fairness and emotional regulation under stress. Learning & Development: Modeling and teaching interpersonal and emotional intelligence for organizational impact.

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Following the rules and setting policy, becoming a strategic partner—these are the What’s of what you do. This course is about the How—how you connect, communicate, and lead when tension is high, when words fail, and when you’re expected to stay composed no matter what. In HR, every day is a negotiation between empathy and accountability. You navigate tension, mediate conflict, coach struggling leaders, and hold space for emotion—all while maintaining professionalism and composure. You are the human face of organizational integrity, yet you often operate behind the phrase, “Call HR.” This five-day immersive workshop was built for you—the people who hold everyone else together—and to remind employees that HR isn’t a department… it’s DeVon, Maria, Priya, or you—the human behind “Call HR.” When communication breaks down, performance declines, or emotion overtakes logic, the issue isn’t the policy—it’s the people. This course equips HR and people leaders with over 30 practical, proven tools to defuse tension, guide difficult conversations, and re-establish human connection when stress runs high. Drawing from the best-selling Owning Your IT: Actionable Tools to Improve Your Interpersonal Communication (featured in NOVA SHRM’s Mentor Program), you’ll learn to: • Read emotional and behavioral cues accurately, even when words say something else. • Stay composed under pressure and regulate your own response in challenging moments. • Turn defensiveness into dialogue and restore trust after conflict. • Expand your communication vocabulary to navigate sensitivity and misalignment. • Coach leaders and employees to manage themselves more effectively. • Build psychological safety while maintaining accountability and clarity. Agenda Overview Day 1 – Aware: Building Self-Awareness and Cognitive Foundations • Examine how mindset shapes communication, perception, and decision-making. • Identify habitual reactions and inner dialogue patterns that affect clarity. • Strengthen emotional resilience through reflection and feedback integration. • Develop awareness of behavioral motivations and their workplace impact. Day 2 – Label: Naming Patterns and Managing Emotional Drivers • Identify emotional triggers and label the motivations driving behavior. • Balance empathy with accountability during high-stress interactions. • Apply labeling techniques to improve composure, transparency, and trust. Day 3 – Agency: Strengthening Emotional Intelligence and Cognitive Control • Expand emotional-intelligence vocabulary for coaching and HR conversations. • Reframe defensiveness into dialogue using empathy and mindset tools. • Reduce bias and reactivity while increasing self-management and flexibility. Day 4 – Control: Precision Communication and Advanced Influence Tools • Master questioning techniques that transform conflict into progress. • Engage your inner voice to maintain composure under pressure. • Apply advanced tools—like The Caring Dial and The 50/50 Rule—to manage tone, ownership, and boundaries. • Practice adaptive communication through partner coaching and live feedback. Day 5 – Own: Integration and Application of All Tools • Combine all learned tools into a personalized “communication toolbelt.” • Apply them in complex, real-world HR and leadership scenarios. • Recognize stress cues, redirect unproductive interactions, and strengthen influence. • Reflect on personal growth, cognitive control, and ongoing application. You’ll practice, not just discuss, what it means to: • Stay centered when others spiral. • Hold empathy without losing accountability. • Choose precision over reaction. • Transform emotional charge into forward movement. The result is renewed confidence, improved collaboration, effective cognitive control, and stronger human connection across all levels of the organization. Each session blends experiential learning, reflection, and peer dialogue. Participants engage in hands-on labs, real-world case discussions, and role-play activities designed to mirror the complexity of HR practice. Every exercise reinforces a tangible skill that can be applied immediately to strengthen presence, influence, and composure. Expect less theory and more doing. This is not a lecture-driven program—you’ll learn by practicing, applying, and refining new tools in a supportive and interactive environment. Participants leave with a personalized “toolbelt” filled with visual bookmarks, reframing techniques, and self-management practices designed for instant recall during stressful or high-stakes conversations. Your registration includes Owning Your IT, its companion workbook, and mailed course materials designed to deepen reflection and sustain growth long after the class ends.

The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection
The People-ing Behind “Call HR”: Practical Tools to Strengthen Communication, Emotional Agility, and Human Connection
Virtual Class
Eastern USA Time Zone
Via Zoom, VA 20148-7176

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