Navigating Difficult Conversations with Confidence: A Guide for HR Professionals

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10 Sep

Navigating Difficult Conversations With Confidence: A Guide for HR Professionals

Navigating Difficult Conversations With Confidence: A Guide for HR Professionals

Tuesday, September 10, 2024 (12:00 AM) to Friday, July 31, 2026 (11:59 PM)
2 PDCs
Provider: Conflict Management Institute
Course Name: Navigating Difficult Conversations with Confidence: A Guide for HR Professionals

Speaker: Faith Knight
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: https://conflictmanagementinstitute.org/products/navigating-difficult-conversations-with-confidence

Email Details

Upon completion of this webinar, participants will be able to: Enhance Emotional Intelligence for Difficult Conversations: Recognize and manage your own emotions to maintain composure and professionalism in challenging interactions. Identify and respond to the emotional cues of others to foster empathy and understanding. Utilize emotional intelligence tools to build rapport and create a safe space for dialogue. Develop Effective Communication Strategies: Apply active listening techniques to gain deeper insights into the perspectives of others. Use clear, concise, and respectful language to de-escalate conflict and promote constructive communication. Deliver feedback and address sensitive issues with tact and empathy. Master a Structured Approach to Difficult Conversations: Utilize a proven framework to plan and structure difficult conversations for optimal outcomes. Confidently initiate conversations, explore underlying issues, and work towards mutually agreeable solutions. Apply conflict resolution techniques to manage disagreement and facilitate collaboration. Gain Practical Skills for Specific HR Scenarios: Address performance issues constructively and provide guidance for improvement. Understand interpersonal conflicts and help employees find common ground. Navigate sensitive topics like discrimination, harassment, and workplace investigations with sensitivity and professionalism.

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Master the art of communication to resolve workplace conflicts and build a stronger team. Course Description: Difficult conversations are an inevitable part of the HR professional's role. Whether you're addressing underperformance, managing interpersonal conflicts, or handling sensitive employee issues, effective communication is key. In this interactive webinar, you'll gain the essential skills and strategies to confidently navigate these challenging interactions. Led by a Supreme Court-certified mediator with decades of experience, this webinar goes beyond theory. You'll learn proven techniques to: Understand and manage your own emotions during high-stakes conversations Recognize and respond to the emotional cues of others Develop active listening skills to build rapport and foster understanding Apply a step-by-step framework to structure difficult conversations for positive outcomes Communicate with empathy and clarity to de-escalate conflict and find solutions Who Should Attend: Human Resources professionals at all levels HR managers and directors Employee relations specialists Anyone responsible for managing employee performance or resolving workplace conflicts What You'll Learn: Essential emotional intelligence tools for navigating difficult conversations Effective communication strategies to de-escalate conflict and build trust A step-by-step framework for approaching challenging discussions with confidence How to handle a wide range of HR-related difficult conversations, including performance issues, interpersonal conflict, and sensitive topics Practical tips for maintaining professionalism and managing your own emotions during stressful interactions About the Instructor: Faith Knight is a Florida Supreme Court-Certified Circuit Civil Mediator with extensive experience resolving workplace conflicts and training HR professionals. She brings a wealth of real-world knowledge and practical expertise to this webinar.