HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive

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20 May

HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive

HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive

Wednesday, May 20, 2026 (12:00 AM) to Friday, May 22, 2026 (11:59 PM)
20 PDCs
Provider: Conflict Management Institute
Course Name: HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive

Speaker: Faith Knight
Program Type: Instructor E-Learning
Registration URL: https://conflictmanagementinstitute.org/s/shrm-hrcmr
HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive, Tulsa, Oklahoma
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By the end of this 20-hour intensive, the learner will be able to: I. Communication & Tactical De-escalation Identify physiological markers of the "Amygdala Hijack" in others to preemptively intervene before conflict escalates. Apply tactical de-escalation scripts to neutralize hostile interactions and reframe aggression into workable business interests. Execute the "Inquiry Shift" protocol to move disputants from emotional reactivity to rational, logic-based problem-solving. II. Leadership & Resilience (Self-Regulation) Demonstrate tactical self-regulation (stress-resets) to maintain professional objectivity and act as the "organizational thermostat" under pressure. Pivot to a "Resolution-First" mindset, ensuring the leader remains an objective anchor during high-stakes organizational crises. Model resilient behaviors that prevent emotional contagion and leader burnout during chronic disputes or workplace investigations. III. Relationship Management & Dispute Resolution Frameworks Facilitate interest-based negotiations that move beyond rigid "positions" to uncover underlying organizational needs. Implement the Dispute Resolution Framework roadmap to facilitate peer disputes—utilizing facilitation and neutrality principles—without "taking sides." Apply "Hard Conversation Protocols" for hostile terminations and behavioral corrections while maintaining professional boundaries and organizational integrity. IV. Risk, Global Strategy & Culture Design "Resolution-First" frameworks for hybrid teams to mitigate digital friction and communication breakdowns in distributed workforces. Evaluate conflict through Strategic Risk Management to mitigate the risk of litigation, EEO complaints, and workplace violence. Lead post-conflict "Culture Resets" to restore psychological safety and reduce the "conflict tax" of turnover and lost productivity.

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Program Summary The HR Conflict Management & Resolution Certification (HRCMR) is a 20-hour live virtual intensive for HR leaders. Utilizing the CMI Digital Lab, participants master tactical de-escalation and Dispute Resolution Frameworks through supervised role-plays. The program provides a roadmap to facilitate disputes without "taking sides," covering everything from peer-to-peer friction to complex behavioral interventions. Earn 20.00 SHRM PDCs and the HRCMR designation while building the tactical muscle memory to resolve workplace disputes with authentic executive confidence. I. Instructional Methodology: Blended Experiential Learning The HRCMR utilizes a Blended Experiential Learning model, combining synchronous live instruction with asynchronous directed study. Directed Independent Study (6.5 Hours): Participants complete pre-course readings and post-session homework focusing on case study analysis and tactical script drafting. Synchronous Live Instruction (5.5 Hours): Lead facilitators present evidence-based leadership frameworks and de-escalation protocols. Lab-Based Role Play & Clinical Debrief (8.0 Hours): Supervised simulations where participants execute resolution scripts in a "Digital Lab" environment. II. Activity Timeline (20 Total Hours) Phase 1: Pre-Course Directed Study (2.5 Hours): Foundational reading on the Neurobiology of Friction and the HRCMR Manual. Day 1 (10:00 AM – 4:00 PM | 5.0 Live Hours): Tactical De-Escalation, The Anatomy of Friction, and De-escalation Drills. Phase 2: Day 1 Homework (2.0 Hours): Case Study Analysis: Drafting a tactical de-escalation script and a behavioral intervention plan. Day 2 (10:00 AM – 4:00 PM | 5.0 Live Hours): Strategic Negotiation, Managing High-Conflict Personalities, and Dispute Resolution Frameworks (facilitation, negotiation, and neutrality). Phase 3: Day 2 Homework (2.0 Hours): Resilience Journaling and Capstone Strategy Preparation. Day 3 (10:00 AM – 2:00 PM | 3.5 Live Hours): The Resilience Lab, Resolving Digital/Hybrid Friction, and the Organizational Culture Reset Capstone Lab. III. SHRM Competency Mapping & Strategic Pillars Communication: Tactical de-escalation and persuasive neutral messaging. Relationship Management: Building productive professional relationships through early-stage dispute resolution. Leadership & Navigation: Managing personal and institutional stress (Resilience) during a crisis. Employee & Labor Relations Mastery: Intersection of resolution and labor law; framing defensible ER actions. Global & Cultural Effectiveness: Adapting strategies for remote and cross-cultural teams. Strategic Risk Management: Mitigating litigation and workplace violence risks through behavioral intervention.

HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive
HR Conflict Management & Resolution Certification (HRCMR) | 20-Hour Live Intensive
2510 E 15th St Ste 118
Tulsa, OK 74104-4634

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