Certified Workplace Mediation Specialist - CWMS Certification

Please feel free to save or share this link to refer back to this offering. For in depth information or for scheduling, please visit the activity site directly as detailed in the activity description.
13 May

Certified Workplace Mediation Specialist - CWMS Certification Live May 2026

Certified Workplace Mediation Specialist - CWMS Certification Live May 2026

Wednesday, May 13, 2026 (12:00 AM) to Friday, May 15, 2026 (11:59 PM)
20 PDCs
Provider: Conflict Management Institute
Course Name: Certified Workplace Mediation Specialist - CWMS Certification

Speaker: Faith Knight
Program Type: Instructor E-Learning
Registration URL: https://conflictmanagementinstitute.org/s/shrm-certified-workplace-mediator
Certified Workplace Mediation Specialist - CWMS Certification Live May 2026, Tulsa, Oklahoma
Email Details

Upon completion of the CWMS program, participants will be able to: Develop and implement a structured, multi-stage internal mediation process designed to address complex, multi-party workplace conflicts (e.g., peer-to-peer, inter-departmental tension). Apply advanced communication techniques, including strategic reframing and mirroring, to effectively de-escalate high-tension disputes and transition parties from adversarial positions to collaborative interests. Analyze and effectively manage the ethical and legal boundaries required of an HR mediator, ensuring strict adherence to confidentiality standards and compliance protocols. Facilitate comprehensive reality testing discussions with employees and managers to objectively assess the potential risks (litigation, disciplinary action) associated with continuing a dispute versus reaching a negotiated settlement. Design robust, compliant written settlement documents that clearly define future behaviors and accountability, thereby reducing the likelihood of recurring conflicts and mitigating organizational risk.

You're Registered!
Certified Workplace Mediation Specialist (CWMS) Live Activity Description (May 13th - May 15th, 2026) Program Overview: Become Your Workplace's Essential Conflict Strategist Unresolved workplace conflict is the hidden drain on organizational resources, resulting in lost productivity, escalating turnover, and critical legal exposure. The Certified Workplace Mediation Specialist (CWMS) program is designed specifically for HR leaders, Employee Relations Specialists, and internal counsel who recognize that proactive conflict resolution is a fundamental Risk Management and Talent Management strategy. This intensive, 20-hour blended certification moves beyond basic HR policy enforcement. It equips you with the advanced, structured mediation framework to confidently step into high-stakes, multi-party disputes and facilitate mutually acceptable, legally sound resolutions—reducing your dependence on costly external mediators and litigation. This live, virtual course runs from May 13th to May 15th, 2026. Enroll now to secure your spot and transform your role from reactive investigator to strategic internal solution driver. Direct Alignment with SHRM Competencies The CWMS curriculum is meticulously aligned with the core SHRM Body of Competency and Knowledge (BoCK) to ensure maximum practical value and recertification credit eligibility: HR Expertise: Master the application of Dispute Resolution and Workforce Management principles. Business Acumen: Develop the skill to perform Cost-Benefit Analysis on internal resolution versus external litigation. Relationship Management: Hone the skills required to rebuild trust, manage high emotions, and facilitate constructive communication between adverse parties. Risk Management: Strategically deploy internal mediation to mitigate employment liability and reduce the risk associated with unresolved grievances. What You Will Master: Key Modules and Skills This 20-hour program is delivered through 16 hours of live, interactive instruction and 4 hours of essential, structured application assignments (case analysis, document drafting). Day 1: Mastery Foundations (Core Principles, Ethics, and Communication) The Mediator's Mindset: Deep dive into the core ethical principles: Self-Determination, Neutrality, and Impartiality. Learn how these principles define the mediator role vs. the HR investigator role. Advanced Communication Toolkit: Master active listening, mirroring, and strategic reframing—the most critical communication techniques for de-escalating tension and re-orienting parties toward interests. Legal and Ethical Compliance: Navigate the critical boundaries of confidentiality and its limits within a corporate compliance framework. Learn to manage conflicts of interest (COI) and protect legal privilege. The Mediation Process: Detailed breakdown of the 7-stage mediation model, from the initial intake and opening statement through effective caucusing and closure. Day 2: Real-World Application (Simulation and Negotiation) Interest-Based Negotiation: Move beyond demands (positions). Acquire the questioning techniques necessary to unearth the underlying needs and interests that drive sustainable agreement. Managing High-Conflict Dynamics: Learn effective strategies for handling participants with power imbalances, strong emotional displays, and aggressive negotiation styles. Intensive Role-Play Simulation: Engage in a full, real-time simulation of a complex Performance Dispute or inter-departmental conflict. Practice all stages of mediation, from caucusing to option generation, with peer and instructor feedback. Complexity & Scope: Focus on addressing multi-party conflicts and adapting the mediation framework for issues arising in virtual and hybrid work environments. Day 3: Skill Refinement, Closure, and Implementation Final Simulation: Participate in a final, challenging simulation (e.g., managing tension related to perceived unfair treatment or harassment) to solidify skills and receive structured, personalized feedback. Reality Testing and Risk Assessment: Master techniques to guide parties toward an objective assessment of their alternatives to settlement (BATNA/WATNA) and the associated costs (legal fees, lost productivity, reputation). Finalizing the Agreement: Learn to draft clear, compliant, and legally sound Memoranda of Understanding (MOU) and settlement documents that satisfy HR and legal requirements, ensuring future accountability. Implementation Strategy: Develop a concrete plan for integrating the CWMS designation and the internal mediation framework into your existing HR structure to maximize its strategic value. Program Logistics & Requirements: Live Schedule (Eastern Time): Start time 9:00 AM. Days 1 & 2 finish at 4:00 PM ET. Day 3 finishes at 2:00 PM ET. (Note: The remaining 4 hours of content are covered by required asynchronous assignments.) Delivery: Live Virtual via secure platform (Zoom). Attendance and active participation in role-plays are required for certification. Certification: Successful completion earns the Certified Workplace Mediation Specialist (CWMS) credential. SHRM PDCs: This course is approved for SHRM Professional Development Credits (PDCs), ensuring your professional investment counts toward your recertification goals. Who Should Register? This is a critical course for HR professionals who are responsible for: Employee Relations (ER) and Grievance Management Conflict Resolution and Internal Investigations Organizational Risk Management Developing and maintaining a positive workplace culture Stop reacting to conflict. Start leading the resolution. Secure Your CWMS Certification Seat Today!

Certified Workplace Mediation Specialist - CWMS Certification Live May 2026
Certified Workplace Mediation Specialist - CWMS Certification Live May 2026
2510 E 15th St
Tulsa, OK 74104-4634

Map & Directions