De-Escalation: Connecting in a Crisis

Please feel free to save or share this link to refer back to this offering. For in depth information or for scheduling, please visit the activity site directly as detailed in the activity description.
11 Aug

De-Escalation: Connecting in a Crisis

De-Escalation: Connecting in a Crisis

Monday, August 11, 2025 (12:00 AM to 11:59 PM)
2.0 PDCs
Provider: Minnesota Multi Housing Association
Course Name: De-Escalation: Connecting in a Crisis

Speaker: Ray Young, People Incorporated
Program Type: Seminar/Workshop
Registration URL: https://www.mmha.com/Education/Education-Calendar/ArtMID/118640/ArticleID/3150/De-Escalation-Connecting-in-a-Crisis
De-Escalation: Connecting in a Crisis, Bloomington, Minnesota
Email Details

Distinguish de-escalation from problem solving Develop a paradigm for understanding the de-escalation process Improve the key elements of nonverbal communication Remove reactive verbal responses that escalate situations Use a reflective verbal toolbox in place of reacting Set reasonable limits without issuing threats

You're Registered!
Quickly establish connection and empathy in a crisis to calm the situation De-escalating a crisis is a very difficult skill set and starts with the helper calming themselves and maintaining their composure as they move toward the situation. Fear elicits a threat response in both the upset person and the one trying to help. This means that without specific strategies it is common for the worker to worsen the situation as they simply react to the “noise” of the situation. This class examines how the brain reacts to crises and what verbal and nonverbal communication is helpful in guiding the other person quickly back to their “thinking brain” so that both parties can collaborate on what to do next.

De-Escalation: Connecting in a Crisis
De-Escalation: Connecting in a Crisis
7900 Xerxes Ave S Ste 170
Bloomington, MN 55431-1106

Map & Directions