Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t

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04 May

Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t

Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t

Monday, May 4, 2026 (12:00 AM to 11:59 PM)
1.25 PDCs
Provider: International Bridge, Tunnel and Turnpike Association
Course Name: Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t

Speaker: Michael Shay, Jamie Creason, Erin Sterk, Martin Malone, Kelsea Gustavson, Vernkat Sarvepalli
Program Type: Seminar/Workshop
Registration URL: https://www.ibtta.org/events/technology-summit#agenda
Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t, Orlando, Florida
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Participants will: - identify why embedding change management as a core capability rather than an afterthought is imperative - discuss preventing data leakage and designing privacy-by-default architectures - gain insight into building explainable, auditable models that leadership can trust; - identify how to align AI with legacy systems and workflows - learn how to converting AI insights into measurable financial and service outcome

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AI is reshaping tolling—but success depends on far more than algorithms. This candid, experience-driven session moves beyond hype to explore what actually determines whether AI initiatives scale or stall. Drawing from real-world implementations across revenue recovery, customer engagement, conversational AI, modeling systems, and enterprise transformation, presenters will examine the organizational, operational, and technical lessons that separate pilots from sustained impact. Topics include embedding change management as a core capability rather than an afterthought; preventing data leakage and designing privacy-by-default architectures; building explainable, auditable models that leadership can trust; aligning AI with legacy systems and workflows; and converting AI insights into measurable financial and service outcomes. Through practical examples—including AI-powered revenue recovery frameworks, conversational analytics reducing call center costs, and next-generation modeling interfaces—attendees will gain clear insight into what worked, what didn’t, and how to build AI strategies grounded in governance, trust, workforce readiness, and long-term value. Participants will leave equipped to avoid common pitfalls and chart a realistic, high-impact path for AI adoption in tolling.

Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t
Strategic Reflections: AI Lessons Learned, What Worked and What Didn’t
14100 Bonnet Creek Resort Ln
By Hilton Orlando
Orlando, FL 32821-4023

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