Six Sigma Green Belt: Kano Analysis Specialist (Accredited)

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14 Dec

Kano Analysis Specialist (Accredited)

Kano Analysis Specialist (Accredited)

Saturday, December 14, 2024 (12:00 AM) to Monday, August 31, 2026 (11:59 PM)
1 PDCs
Provider: Advanced Innovation Group Pro Excellence (AIGPE™).
Course Name: Six Sigma Green Belt: Kano Analysis Specialist (Accredited)

Speaker: Rahul Iyer
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: https://www.aigproexcellence.com/kano_certification

Email Details

Course Overview: This Kano Analysis Specialist program takes participants through the complete process of constructing a Kano Analysis. The course begins with an introduction to Kano Analysis and its importance in understanding customer requirements. Participants will learn about the different types of customer needs, including dissatisfiers (basic needs), satisfiers (performance needs), and delighters (excitement needs). The course then covers how to use the Kano Questionnaire, the functional and dysfunctional forms of the questionnaire, and how to analyze responses using the Kano Evaluation Table. By the end of the course, participants will understand how to categorize customer needs and prioritize them using the Kano Analysis Grid, all summarized in 7 simple steps. Key Topics Covered: Introduction to Kano Analysis: Understand the purpose and importance of Kano Analysis in prioritizing customer needs. Customer Requirement Categories: Learn to categorize customer needs into dissatisfiers, satisfiers, and delighters. Kano Analysis Grid: Master the art of building the Kano Analysis Grid to classify customer requirements. Kano Questionnaire and Evaluation Table: Learn to create and administer the Kano Questionnaire and analyze customer responses. Seven Steps to Kano Analysis: Follow the 7-step approach to construct and facilitate a complete Kano Analysis. Advantages and Disadvantages: Understand the benefits and limitations of using Kano Analysis in a business context.

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Six Sigma Green Belt: Kano Analysis Specialist (Accredited) The Six Sigma Green Belt: Kano Analysis Specialist program is an accredited certification designed to help professionals master the Kano Analysis technique. With increasing competition and constantly changing customer requirements, it has become crucial to prioritize customer needs effectively. Kano Analysis provides a structured approach to understanding customer requirements, categorizing them, and prioritizing them for business success. This course simplifies the use of Kano Analysis into 7 Easy Steps, enabling participants to systematically identify and address customer needs, bringing lasting improvements to their products, services, and processes. Course Overview: This Kano Analysis Specialist program takes participants through the complete process of constructing a Kano Analysis. The course begins with an introduction to Kano Analysis and its importance in understanding customer requirements. Participants will learn about the different types of customer needs, including dissatisfiers (basic needs), satisfiers (performance needs), and delighters (excitement needs). The course then covers how to use the Kano Questionnaire, the functional and dysfunctional forms of the questionnaire, and how to analyze responses using the Kano Evaluation Table. By the end of the course, participants will understand how to categorize customer needs and prioritize them using the Kano Analysis Grid, all summarized in 7 simple steps. Key Topics Covered: Introduction to Kano Analysis: Understand the purpose and importance of Kano Analysis in prioritizing customer needs. Customer Requirement Categories: Learn to categorize customer needs into dissatisfiers, satisfiers, and delighters. Kano Analysis Grid: Master the art of building the Kano Analysis Grid to classify customer requirements. Kano Questionnaire and Evaluation Table: Learn to create and administer the Kano Questionnaire and analyze customer responses. Seven Steps to Kano Analysis: Follow the 7-step approach to construct and facilitate a complete Kano Analysis. Advantages and Disadvantages: Understand the benefits and limitations of using Kano Analysis in a business context. Who Should Attend: This course is ideal for individuals seeking to enhance their skills in Kano Analysis. It is particularly beneficial for: Quality Professionals: Those who are new to Kano Analysis and want to take their skills to the next level. Product Designers and Service Developers: Individuals involved in designing products or services for end customers. Six Sigma and Lean Practitioners: Project managers and practitioners who wish to begin using Kano Analysis in their quality improvement initiatives. New Practitioners in Process Improvement: Anyone looking to enhance their skill sets in the field of process improvement and become a bridge between customers and business processes. Benefits of the Course: Master Kano Analysis: Learn to systematically categorize and prioritize customer requirements using Kano Analysis. Enhance Business Efficiency: Use Kano Analysis to allocate resources effectively and focus on value-creating activities for customers. Career Advancement: Obtain an accredited Kano Analysis Specialist certification that enhances your visibility within the organization and boosts career growth. Hands-On Learning: Construct Kano Analysis in 7 easy steps with practical examples and a real-life case study to reinforce learning. Course Delivery and Assessment: The Kano Analysis Specialist program includes video lectures, real-life case studies, and downloadable resources to support learning. Participants will complete activities to apply their knowledge, with solution lectures provided for self-evaluation. Upon completion, participants will receive a Certificate of Completion. Additionally, they may apply for AIGPE’s Kano Analysis Specialist Certification Exam to earn the official certification (optional). Why Choose AIGPE™ for Your Certification: AIGPE™ offers practical, easy-to-follow training that equips participants with real-world skills. The Kano Analysis Specialist program is designed to make Kano Analysis accessible to quality professionals at all levels, helping them become effective facilitators of customer-driven improvements. With expert instructors, engaging course content, and globally recognized credentials, AIGPE™ ensures participants leave with a strong understanding of Kano Analysis, enabling them to drive positive changes in their organization.