Webinar

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29 May

Onboarding Transformed: How Arise Optimizes Frontline Learning for Performance & Retention

Onboarding Transformed: How Arise Optimizes Frontline Learning for Performance & Retention

Thursday, May 29, 2025 (12:00 AM to 11:59 PM)
1 PDCs
Provider: Brandon Hall Group
Course Name: Webinar

Speaker: Claude Werder and Sonia Brant
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: https://us06web.zoom.us/webinar/register/WN_63R-t4dISZa1ZYhuJw7YEA

Email Details

Join Sonia Brant, VP of Learning Design & Delivery from Arise, and Claude Werder, Senior VP and Principal Analyst from Brandon Hall Group™, to discover actionable strategies for optimizing your frontline workforce training, regardless of industry. You will learn: • How competency-based certification and AI-driven personalized learning paths can reduce time-to-proficiency and improve retention for frontline employees • Strategies for implementing simulation-based training and real-time analytics to identify skills gaps and drive continuous improvement • How these innovative onboarding approaches can be adapted across various industries, including retail, banking, healthcare, and hospitality • Actionable insights to build a business case for transforming your organization's frontline

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Effective onboarding and training of frontline employees is critical to organizational success. Almost 90% of organizations say personalized and adaptive onboarding is a high or moderate priority in 2025, the Brandon Hall Group™ HR Outlook Study shows. The question is: how can organizations be successful with frontline onboarding? This webinar explores how Arise, a provider of virtual customer service solutions, transformed its approach to agent readiness through a structured, dynamic onboarding and certification process. Leveraging Centrical's innovative AI-driven platform, Arise implemented competency-based certification, personalized learning paths and real-time analytics to dramatically improve time-to-proficiency while reducing attrition. Join Sonia Brant, VP of Learning Design & Delivery from Arise, and Claude Werder, Senior VP and Principal Analyst from Brandon Hall Group™, to discover actionable strategies for optimizing your frontline workforce training, regardless of industry. You will learn: • How competency-based certification and AI-driven personalized learning paths can reduce time-to-proficiency and improve retention for frontline employees • Strategies for implementing simulation-based training and real-time analytics to identify skills gaps and drive continuous improvement • How these innovative onboarding approaches can be adapted across various industries, including retail, banking, healthcare, and hospitality • Actionable insights to build a business case for transforming your organization's frontline