12 Nov Understanding Customer Service Essentials Understanding Customer Service Essentials Tuesday, November 12, 2024 (12:00 AM) to Friday, July 31, 2026 (11:59 PM) 2.75 PDCs Provider: Heartland Community College Course Name: Understanding Customer Service Essentials Speaker: Brett Carter Program Type: Reoccurring Seminar/Workshop Registration URL: https://heartland.augusoft.net/index.cfm?method=ClassListing.ClassListingDisplay&int_category_id=2&int_sub_category_id=37&int_catalog_id=2 Understanding Customer Service Essentials, Normal, Illinois Email Details Identify and describe the core elements of excellent customer service Communicate effectively with diverse internal and external customers and colleagues Identify and apply five strategies for challenging customer service situations Create a plan to continue to develop customer service skills Details You're Registered! DescriptionLocation Inclusive and cross-generational workplaces are today’s professional norm. In this session, assess your customer-centricity and learn how to maintain and improve trust. Expand communication skills, including use of technology, to serve internal and external customers equally well. Learn recovery steps that rebuild customer loyalty. Leave ready to provide professional customer-service excellence regardless of title or industry. Understanding Customer Service Essentials Understanding Customer Service Essentials1500 W Raab RdNormal, IL 61761-9446 Map & Directions