Transforming Customer Complaints into Opportunities

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22 Nov

Transforming Customer Complaints into Opportunities

Transforming Customer Complaints into Opportunities

Tuesday, November 22, 2016 (12:00 AM) to Saturday, December 31, 2022 (11:59 PM)
2.75 PDCs
Provider: Dale Carnegie Training
Course Name: Transforming Customer Complaints into Opportunities


Program Type: Reoccurring Seminar/Workshop
Registration URL: http://www.dalecarnegie.com/events/transforming_customer_complaints_into_opportunities/
Transforming Customer Complaints into Opportunities , Live Online Program
Email Details

Transform complaints into additional sales and service opportunities.

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A complaint doesn’t have to be a negative experience. There are two aspects of complaints: the emotional and the logical/rational. Resolving complaints requires dealing with both. By clarifying complaints, lowering anxiety for both parties, using practical guidelines, and applying a process that deals with both the emotional and rational factors, participants can build stronger customer relationships. This 3-hour Live Online workshop provides useful strategies and guidelines for successfully resolving customer complaints. Using the Restore and Retain Equation can help turn a complaint into an opportunity to create a loyal customer. Cross and up selling opportunities can result from a well-handled complaint. Finally, examining root causes of your common complaints can help you find ways to reduce or eliminate them. By effectively resolving complaints you can reduce stress, build relationships, and improve customer loyalty and retention.

Transforming Customer Complaints into Opportunities
Transforming Customer Complaints into Opportunities
Online Program
Live Online Program, 

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