22 Sep Coaching Conversations Coaching Conversations Tuesday, September 22, 2026 (12:00 AM) to Friday, June 30, 2028 (11:59 PM) 1 PDCs Provider: Boly:Welch Course Name: Coaching Conversations Speaker: Abby Engers Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: http://bside.you Email Details Coaching conversations can feel awkward — or worse, like something you’ll “get to later.” But small issues don’t stay small. Left alone, they turn into patterns that erode trust, performance, and culture. In this month’s webinar, we cover how to spot what’s really going on (performance gap, behavior pattern, or burnout), when to coach vs. escalate, and how to use a simple framework to deliver feedback that’s specific, fair, and actionable — without overcomplicating it (or procrastinating). Details You're Registered! DescriptionLocation This program provides a practical framework for addressing employee performance, behavioral, and relational concerns through effective coaching conversations. Participants will learn how to identify and assess workplace concerns, distinguish between issues appropriate for early coaching and those requiring more structured accountability or escalation, and prepare for conversations using specific, objective information. The program introduces the Situation-Behavior-Impact (SBI) framework for communicating feedback clearly and explores techniques for asking questions, understanding employee context, resetting expectations, identifying desired changes, offering appropriate support, and establishing follow-up steps. Participants will apply these concepts to realistic workplace scenarios involving communication breakdowns, team conflict, missed expectations, performance concerns, and policy issues. The program also addresses documentation, employee reactions to feedback, fairness and consistency in performance conversations, and considerations such as bias, established performance standards, and potential legal or HR concerns.