Overcoming Incivility: Communicating to Build Employee Engagement and Collaboration

Please feel free to save or share this link to refer back to this offering. For in depth information or for scheduling, please visit the activity site directly as detailed in the activity description.
16 Jul

Overcoming Incivility: Communicating to Build Employee Engagement and Collaboration

Overcoming Incivility: Communicating to Build Employee Engagement and Collaboration

Wednesday, July 16, 2025 (12:00 AM to 11:59 PM)
1.0 PDCs
Provider: Anne Arundel SHRM
Course Name: Overcoming Incivility: Communicating to Build Employee Engagement and Collaboration

Speaker: Anna Francis
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: http://www.annearundelshrm.com

Email Details

The presentation will provide attendees with the knowledge and skills to: • Assess a workplace situation objectively by focusing on the facts and avoiding interpreting or judging the facts. • Identify the key element creating the situation based on their objective observations and emotional response. • Clearly communicate a positive, specific action to address the key element causing the situation while remaining open to other ideas.

You're Registered!
In a recent SHRM survey, almost two-thirds of U.S. employees reported experiencing or observing incivility at work, with addressing others disrespectfully and interrupting or silencing others while they are speaking cited among the most common types of incivility. Civility in communication creates a positive workplace where employees can work together productively and handle client interactions courteously. Through this presentation, attendees will develop the skills to communicate concretely, candidly, and thoughtfully through practical examples and engaging exercises. Equipped with these tools, attendees can respectfully convey goals and tasks, discuss work challenges, and provide constructive feedback to employees while modeling for them how to effectively and civilly speak with managers, co-workers, and clients.