Shared Services and Outsourcing Week Orlando 2026

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16 Mar

Shared Services and Outsourcing Week Orlando 2026

Shared Services and Outsourcing Week Orlando 2026

Monday, March 16, 2026 (12:00 AM) to Thursday, March 19, 2026 (11:59 PM)
22 PDCs
Provider: IQPC/SSON
Course Name: Shared Services and Outsourcing Week Orlando 2026

Speaker: Brad Dement
Program Type: Conference
Registration URL: https://www.ssonetwork.com/events-shared-services-week/srspricing
Shared Services and Outsourcing Week Orlando 2026, Orlando, Florida
Email Details

Time to Hire (TTH): Measures the average time it takes to fill an open position from start to finish. A lower TTH indicates efficiency in the recruitment process. Time to Onboard (TTO): Measures the average time it takes to get a new employee fully integrated and productive after starting. A shorter TTO signifies a streamlined onboarding process. Time to Resolve HR Inquiries: Tracks the average time it takes to resolve employee inquiries related to benefits, payroll, or other HR matters. Faster resolution times indicate improved service delivery. Cost per Hire: Tracks the average cost of filling an open position, including recruitment advertising, agency fees, and onboarding expenses. Lower costs per hire suggest efficient recruitment practices. Number of Self-Service Transactions: Measures the number of HR transactions completed by employees themselves through online portals or self-service tools. Higher self-service rates indicate reduced burden on HR staff. Payroll Processing Accuracy: Tracks the percentage of payroll processed without errors. Higher accuracy reflects efficient payroll management and reduces the need for corrections. Developing enterprise-wide skills taxonomies, using real-time skill validation via behavioral signals and internal tools, and aligning performance management and career paths around skill mastery. Deploying AI for Tier Zero deflection, creating AI governance committees, forming cross-functional implementation squads, and shifting resources to higher-value work. Designing around employee journeys (onboarding, life events), embedding tools into Slack or Teams, optimizing for mobile, and forming cross-functional digital experience squads. Embedding compliance leads in digital projects, implementing privacy impact assessments (PIAs), and creating transparent data usage policies. Centralizing data from HR platforms for ESG tracking, embedding DEI into dashboards and audits, and supporting cross-functional ESG reporting.

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The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1,200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth. Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content - learning directly from peers across functions, industries, and experience levels. Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward. Why SSOW? Because this is where progress happens.

Shared Services and Outsourcing Week Orlando 2026
Shared Services and Outsourcing Week Orlando 2026
9939 Universal Blvd
Orlando, FL 32819-8701

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