13 May Foundations Of Internal Workplace Mediation Foundations Of Internal Workplace Mediation Wednesday, May 13, 2026 (12:00 AM to 11:59 PM) 6 PDCs Provider: Conflict Management Institute Course Name: Foundations Of Internal Workplace Mediation Speaker: Faith Knight Program Type: Instructor E-Learning Registration URL: https://conflictmanagementinstitute.org/s/shrm-foundations-workplace-mediation Foundations Of Internal Workplace Mediation , Tulsa, Oklahoma Email Details Program Learning Objectives HR Strategy: Evaluate the strategic impact of unresolved workplace conflict on organizational performance and develop a business case for internal mediation as a cost-saving alternative to litigation and turnover. Risk Management: Analyze workplace disputes to determine suitability for mediation and execute a 7-stage framework that ensures procedural compliance and reduces institutional liability. Ethical Practice: Navigate the professional and ethical challenges of the "Internal Neutral" role, applying standards of confidentiality and impartiality within an organization. Communication: Master advanced de-escalation scripts and "neutralizing language" to facilitate high-emotion conversations and bridge power imbalances between conflicting parties. Relationship Management: Apply interest-based negotiation techniques to move employees beyond "surface-level demands" toward collaborative, long-term solutions. Labor & Employee Relations: Construct clear and durable Memorandums of Understanding (MOUs) that document resolutions and integrate seamlessly with existing performance management systems. Details You're Registered! DescriptionLocation Program Overview & Strategic Value Foundations of Internal Workplace Mediation is a 6-hour executive-level intensive designed for HR leaders who need a structured, repeatable system for resolving internal disputes. In an era of high-stakes litigation and evolving labor relations, traditional "conflict management" is no longer enough. This program introduces the 7-Stage Mediation Model, moving HR from reactive intervention to proactive risk mitigation. By framing mediation as a core HR competency, this course directly addresses HR Strategy and Risk Management. Participants will learn to identify the early warning signs of systemic conflict, apply a neutral framework to de-escalate "he-said/she-said" narratives, and protect the organization's bottom line by resolving disputes before they reach formal grievance or legal levels. Core Competency Alignment HR Strategy & Risk Management: We move beyond interpersonal friction to analyze conflict through the lens of organizational liability. Participants learn to use mediation as a strategic tool to reduce turnover costs and mitigate legal exposure. Ethical Practice & Relationship Management: A core focus of this program is navigating the "Dual-Role" dilemma. We provide the ethical "guardrails" for HR professionals to maintain the integrity of a neutral third party while working within their own organization. Communication: We provide a specialized "Mediator’s Toolkit" of neutralizing language and de-escalation scripts, specifically designed for high-stakes conversations where traditional communication styles have failed. Employee Engagement & Retention: Research shows that unresolved conflict is a primary driver of disengagement. This course provides a framework to restore trust and psychological safety, directly impacting long-term retention. Instructional Agenda & The 7-Stage Framework Module 1: The Strategic Foundation (1.5 Hours) The Transition: Analyzing the shift from HR Advocate/Judge to Neutral Facilitator. Labor & Employee Relations: Understanding the intersection of mediation, labor laws, and internal policy. ROI of Resolution: Developing the business case for internal mediation as a core HR function. Module 2: Preparation & The Opening Statement (1.5 Hours) Stage 1: Intake & Suitability: Assessing when a case is "Mediation-Ready" vs. a Disciplinary/Compliance issue. Stage 2: Pre-Mediation Logistics: Managing power imbalances and establishing "Ground Rules" for engagement. Stage 3: The Opening Statement: Scripting for authority, safety, and procedural control. Module 3: The Core Mediation Process (1.5 Hours) Stage 4: Information Gathering: Techniques for moving parties from blame to observation. Stage 5: Interest Discovery: Utilizing advanced questioning to uncover the "Hidden Needs" driving surface demands. Stage 6: Option Generation: Facilitating collaborative problem-solving without the mediator imposing a solution. Module 4: Documentation, Compliance & The CWMS Path (1.5 Hours) Stage 7: The Written Agreement: Training on drafting a durable Memorandum of Understanding (MOU) that is clear, actionable, and legally sound. Post-Mediation Protocol: Strategies for follow-up and integrating mediation outcomes into HRIS and performance management. The Pathway to Mastery: A final overview of the transition from "Framework Mastery" (Foundations) to "Skills Mastery." Foundations Of Internal Workplace Mediation Foundations Of Internal Workplace Mediation 2510 E 15th StTulsa, OK 74104-4634 Map & Directions