29 Apr Crisis De-Escalation Tactics and Safe Practices Crisis De-Escalation Tactics and Safe Practices Tuesday, April 29, 2025 (12:00 AM to 11:59 PM) 6 PDCs Provider: Ohio Bureau of Workers' Compensation, Division of Safety & Hygiene Training Center Course Name: Crisis De-Escalation Tactics and Safe Practices Speaker: Dr. William Kennedy Program Type: Seminar/Workshop Registration URL: https://info.bwc.ohio.gov/for-employers/safety-and-training/safety-education/safety-courses Crisis De-Escalation Tactics and Safe Practices, Columbus, Ohio Email Details Who should attend: Staff in nursing homes, mental health facilities, long-term residential facilities and other customer contact industries that work directly with the public and may possibly encounter belligerent patients, residents and/or customers should attend. You will learn: o How to recognize danger signs; o De-escalation skills; o Posturing and non-verbal tactics; o Practical defensive tactics; o Hands-on exercises. After this course, you will be able to: o Recognize potentially violent situations; o Defuse a potentially violent situation before it occurs; o Make use of defensive tactics when dealing with violent patients, residents and/or customers. Special requirement: Class activities will involve physical contact. Students should wear comfortable clothing. How you will be assessed: o Satisfactory participation of instructor-led and student-centered exercises; o And/or an end of course test using provided materials. Details You're Registered! DescriptionLocation Who should attend: Staff in nursing homes, mental health facilities, long-term residential facilities and other customer contact industries that work directly with the public and may possibly encounter belligerent patients, residents and/or customers should attend. You will learn: o How to recognize danger signs; o De-escalation skills; o Posturing and non-verbal tactics; o Practical defensive tactics; o Hands-on exercises. After this course, you will be able to: o Recognize potentially violent situations; o Defuse a potentially violent situation before it occurs; o Make use of defensive tactics when dealing with violent patients, residents and/or customers. Special requirement: Class activities will involve physical contact. Students should wear comfortable clothing. How you will be assessed: o Satisfactory participation of instructor-led and student-centered exercises; o And/or an end of course test using provided materials. Crisis De-Escalation Tactics and Safe Practices Crisis De-Escalation Tactics and Safe Practices3128 E 17th Ave Ste AColumbus, OH 43219-2300 Map & Directions