13 Apr [Love your people podcast] Practical empathy at scale [Love your people podcast] Practical empathy at scale Monday, April 13, 2026 (12:00 AM) to Sunday, April 30, 2028 (11:59 PM) 1 PDCs Provider: ITA Group Course Name: Love Your People by ITA Group Speaker: John Duisberg and Holly Novak Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: https://www.itagroup.com/insights/employee-experience/practical-empathy-at-scale Email Details After listening to this episode, participants will be able to: - Define practical empathy and its importance in large, complex organizations. - Describe how empathy can be embedded into leadership behaviors and organizational systems. - Identify structures and practices that support consistent employee and customer experience at scale. - Recognize how people‑first strategies drive both engagement and business outcomes. - Apply practical empathy principles to lead teams effectively in high‑growth or highly distributed environments. Details You're Registered! DescriptionLocation In this episode of the Love Your People Podcast, Holly Novak shares her journey of leading the "One Jack Henry" cultural transformation, exploring how putting people first can drive business success. Holly unpacks practical strategies and real-life examples that demonstrate how "Swarm Teams" and "The Jack Henry Way" create a consistent experience for both leaders and clients. Whether you're a seasoned leader or just starting your journey, this conversation will leave you inspired and equipped with actionable takeaways.