MotivationCheck's Professional Success Series: Fundamentals of Communication, Leadership, & Customer Service

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09 Apr

MotivationCheck's Professional Success Series: Fundamentals of Communication, Leadership, & Customer Service

MotivationCheck's Professional Success Series: Fundamentals of Communication, Leadership, & Customer Service

Tuesday, April 9, 2024 (12:00 AM) to Thursday, April 30, 2026 (11:59 PM)
8.5 PDCs
Provider: MotivationCheck LLC
Course Name: MotivationCheck's Professional Success Series: Fundamentals of Communication, Leadership, & Customer Service

Speaker: Paul Ortega, Ph.D.
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: https://mytrainingworld.com/course/professional-success-series

Email Details

By the end of this course, you will be able to: (1) Understand the importance of effective communication in the workplace and apply various communication techniques to enhance clarity, conciseness, and impact; (2) Develop leadership skills and strategies to inspire and motivate teams, manage conflicts, and drive organizational success, (3) Demonstrate a customer-centric approach by mastering key customer service principles, handling challenging situations with empathy, and exceeding customer expectations, (4) Apply critical thinking and problem-solving skills to real-world scenarios in communication, leadership, and customer service, (5) Collaborate effectively with colleagues, build strong relationships, and contribute positively to a diverse and inclusive work environment, and (6) Create a personal development plan to continue honing their communication, leadership, and customer service skills beyond the course.

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In February 2024, LinkedIn released its "2024 Most In-Demand Skills" list, which highlighted "the 10 skills that are most sought-after by employers in today’s job market... These are top skills employers prioritized when recruiting, posting, and hiring for jobs on LinkedIn in the past year" (see https://www.linkedin.com/business/learning/blog/top-skills-and-courses/most-in-demand-skills). Coincidentally, MotivationCheck's top-selling courses with our Fortune 100 clients for the past 3 years ("Communication," "Leadership," and "Customer Service") are the Top 3 within the LinkedIn list. In fact, 7 of the 10 skills are featured in our app course catalog! We have now combined these top 3 courses to create our unified "Professional Success Series," now offered to learners like you at a discounted bundle rate. This series is designed to update your Communication, Leadership, and Customer Service skills for 2024's needs. Through a blend of practical exercises, gamification, simulation activities and real-world applications, you will develop the skills needed to succeed and thrive professionally. Delivered via our LMS (https://mytrainingworld.com/course/customer-service) or through the MotivationCheck Training app in the Apple App Store (https://apps.apple.com/us/app/motivationcheck-training/id6472646846). This program is valid for 8.5 PDCs for the SHRM-CP® or SHRM-SCP®