07 Apr Excellence in Healthcare - Virtual Course Excellence in Healthcare - Virtual Course Tuesday, April 7, 2026 (12:00 AM) to Tuesday, September 1, 2026 (11:59 PM) 3.0 PDCs Provider: The Ritz-Carlton Leadership Center Course Name: Excellence in Healthcare Speaker: Neha Rajebhosale Program Type: Instructor E-Learning Registration URL: https://web.cvent.com/event/1f581707-0564-461f-9f9a-9f9ed0d5692b/summary?rt=Xlgy5wekGkKbt09WZNq61g Excellence in Healthcare - Virtual Course, Bethesda, Maryland Email Details By the end of this program, participants will be able to: Explain the role of trust in building a high-performing service culture and its impact on patient loyalty and satisfaction. Identify and describe key service principles and processes used by The Ritz-Carlton and evaluate their relevance to the healthcare environment. Apply talent selection and onboarding strategies that align with service excellence to improve provider performance and patient experience. Analyze the relationship between leadership, provider, and patient engagement and implement strategies to enhance engagement across all levels. Design personalized patient experience approaches that reflect service excellence and responsiveness to individual patient needs. Utilize empowerment techniques to enable staff to resolve patient issues effectively and improve overall satisfaction. Assess how empowerment guidelines can reduce service recovery costs while increasing patient advocacy and loyalty. Develop actionable plans to implement a service-focused culture within their organization using proven hospitality-based frameworks. Demonstrate practical service tactics and behaviors that contribute to a consistent, high-quality patient experience. Details You're Registered! DescriptionLocation Creating an excellent service culture for patients begins with creating trust To create an experience that drives patient loyalty, an organization must offer consistently exceptional service to patients. Creating an organizational culture that will foster and sustain such a service culture begins by understanding the foundational business practices of The Ritz-Carlton, and how to leverage these processes in the healthcare industry. Throughout this journey, you will also learn how service provider onboarding and empowerment drive an elevated patient experience. Distinctive Topics The Ritz-Carlton Processes & Healthcare: Internalizing the key processes and systems that are the most applicable to the healthcare industry. Talent Selection: The process of selecting, onboarding, and rewarding talent at The Ritz-Carlton and how this is applicable to your service providers. Engagement in Healthcare: Recognizing the interrelationship between leadership engagement, provider engagement, and patient engagement and learning strategic techniques to personalize the patient experience. Creating Patient Advocates Through Empowerment: Understanding how The Ritz-Carlton Empowerment Guidelines can be leveraged to reduce problem resolution costs and create an exceptional patient experience. Intended Audience All levels of professionals who are responsible for the patient experience or engagement disciplines through either first-hand interaction or management responsibility, such as a Chief Patient Officer, Vice President of Patient Experience, Human Resources Manager, Healthcare Service Representative, or a Hospital Desk Agent. Details The Ritz-Carlton Experience Virtual Course is comprised of one, 3-hour session that will be delivered on one day. This engaging virtual program, delivered via a live virtual presentation, equip new and experienced leaders with The Ritz-Carlton philosophy and service tactics to prepare them to achieve results. Note: These courses are delivered live in a virtual setting to ensure an interactive experience and they are not recorded. Excellence in Healthcare - Virtual Course Excellence in Healthcare - Virtual Course7750 Wisconsin AveBethesda, MD 20814-3522 Map & Directions