Voice of Customer VOC Techniques Training and Certification

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14 Dec

Voice of Customer (VOC) Techniques Training and Certification

Voice of Customer (VOC) Techniques Training and Certification

Saturday, December 14, 2024 (12:00 AM) to Monday, August 31, 2026 (11:59 PM)
1 PDCs
Provider: Advanced Innovation Group Pro Excellence (AIGPE™).
Course Name: Voice of Customer VOC Techniques Training and Certification

Speaker: Rahul Iyer
Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning
Registration URL: https://www.aigproexcellence.com/voc_certification

Email Details

Course Overview: This course takes a detailed look at both traditional and new-age VOC techniques, exploring their benefits and challenges. Participants will gain insights into how to recognize the different types of customers, segment them, and select the right VOC techniques to capture their feedback. The training includes real-life case studies, such as how Kellogg's faced challenges in new markets, and how Samsung Canada used social media to fulfill a loyal customer's wish, which led to significant media coverage. By understanding the strengths and weaknesses of each VOC technique, participants will learn to apply the right methods in the right situations, ultimately enhancing customer satisfaction. The course consists of 13 lectures, each followed by a quiz to reinforce the learning. In addition to the lecture quizzes, there is a final quiz to test participants' overall understanding and build their confidence in using VOC techniques. The content is designed to be engaging, using animations and real-life examples to simplify complex concepts, making it easier for beginners to grasp and apply the material. Key Topics Covered: Introduction to Voice of Customer (VOC): Understand what VOC is and why it is crucial in product, process, and service design. Types of Customers and Segmentation: Learn how to recognize different types of customers and segment them effectively. Traditional vs. Modern VOC Techniques: Explore both traditional and new methods of capturing customer feedback, along with their respective strengths and weaknesses. Case Studies and Real-Life Examples: Gain insights from real-world examples, such as Kellogg's and Samsung Canada, to understand the impact of VOC techniques. When to Use Specific VOC Techniques: Learn when and how to use each VOC technique to get the best practical results. Best Practices in VOC Implementation: Understand how companies are using VOC techniques to enhance customer satisfaction. Quizzes and Activities: Take quizzes after each lecture to test your knowledge and solidify your understanding of the concepts

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Voice of Customer (VOC) Techniques Training and Certification (Accredited) The "Voice of Customer (VOC) Techniques Training and Certification" program is designed for individuals seeking to understand and master the art of capturing customer feedback effectively. Whether you are new to VOC techniques or looking to broaden your knowledge of both traditional and modern methods, this course provides a comprehensive understanding of how to capture, analyze, and utilize customer feedback. Capturing customer feedback is crucial for any business, and this course helps you determine which VOC techniques are best suited for specific situations, allowing you to meet customer needs effectively. Course Overview: This course takes a detailed look at both traditional and new-age VOC techniques, exploring their benefits and challenges. Participants will gain insights into how to recognize the different types of customers, segment them, and select the right VOC techniques to capture their feedback. The training includes real-life case studies, such as how Kellogg's faced challenges in new markets, and how Samsung Canada used social media to fulfill a loyal customer's wish, which led to significant media coverage. By understanding the strengths and weaknesses of each VOC technique, participants will learn to apply the right methods in the right situations, ultimately enhancing customer satisfaction. The course consists of 13 lectures, each followed by a quiz to reinforce the learning. In addition to the lecture quizzes, there is a final quiz to test participants' overall understanding and build their confidence in using VOC techniques. The content is designed to be engaging, using animations and real-life examples to simplify complex concepts, making it easier for beginners to grasp and apply the material. Key Topics Covered: Introduction to Voice of Customer (VOC): Understand what VOC is and why it is crucial in product, process, and service design. Types of Customers and Segmentation: Learn how to recognize different types of customers and segment them effectively. Traditional vs. Modern VOC Techniques: Explore both traditional and new methods of capturing customer feedback, along with their respective strengths and weaknesses. Case Studies and Real-Life Examples: Gain insights from real-world examples, such as Kellogg's and Samsung Canada, to understand the impact of VOC techniques. When to Use Specific VOC Techniques: Learn when and how to use each VOC technique to get the best practical results. Best Practices in VOC Implementation: Understand how companies are using VOC techniques to enhance customer satisfaction. Quizzes and Activities: Take quizzes after each lecture to test your knowledge and solidify your understanding of the concepts. Who Should Attend: This course is ideal for individuals at the beginner level who are interested in learning about customer feedback techniques. It is particularly beneficial for: New Professionals: Those new to customer service, marketing, or product development who want to understand customer feedback collection techniques. Business Students and Graduates: Individuals looking to gain a foundational understanding of VOC to enhance their skills in customer experience and business analysis. Managers and Team Leads: Professionals responsible for understanding customer needs and improving customer satisfaction. Entrepreneurs and Small Business Owners: Those looking to capture customer feedback to better align their products and services with customer expectations. Benefits of the Course: Master VOC Techniques: Gain a thorough understanding of both traditional and modern VOC techniques. Understand Customer Segmentation: Learn how to recognize different customer types and segment them effectively. Practical Insights and Real-Life Case Studies: Benefit from practical examples that illustrate the importance and application of VOC techniques. Enhance Customer Satisfaction: Learn how to capture and analyze customer feedback to improve products, processes, and services. Engaging Learning Experience: Enjoy animated, interactive lessons with quizzes to reinforce learning and build confidence. Course Delivery and Assessment: The course is delivered through video lectures, animated content, real-life case studies, and quizzes that help participants apply their learning. Each lecture is followed by a quiz, and a final quiz at the end of the course helps assess the participant's overall understanding. Upon completion, participants will receive a Certificate of Completion. Additionally, they can apply for the AIGPE™ official VOC Techniques Certification Exam to earn the accredited certification (optional). Why Choose AIGPE™ for Your Certification: AIGPE™ offers practical, easy-to-follow training that equips participants with real-world skills for capturing customer feedback. With expert instructors, detailed course content, engaging animations, and globally recognized credentials, AIGPE™ ensures that participants leave with the knowledge and expertise needed to apply VOC techniques effectively, thereby transforming their business processes and improving customer satisfaction.