25 Apr Practicing Empathy Practicing Empathy Thursday, April 25, 2024 (12:00 AM to 11:59 PM) 1 PDCs Provider: MARSH MCLENNAN AGENCY Course Name: Practicing Empathy Speaker: Whitney White, NDCCDP, Senior Culture & DEI Consultant, MMA Valada Sargent, Culture & DEI Consultant, MMA Gary Abernathy, CDP/MBA, Vice President, DE&I Practice Leader, MMA Alysia Green, CDP, Senior Culture & DEI Consultant, MMA Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: http://www.marshmma.com Email Details Empathy is the ability to understand another person’s thoughts and feelings, from their view, rather than your own. When empathy is practiced in an organization, trust is strengthened, customer service is increased, and communication is enhanced. Learning objectives: o Defining key terms, including psychological safety and discussing the difference between empathy and sympathy o Exploring the impact of empathy in the workplace o Discovering ways to increase empathy Details You're Registered! DescriptionLocation Empathy is the ability to understand another person’s thoughts and feelings, from their view, rather than your own. When empathy is practiced in an organization, trust is strengthened, customer service is increased, and communication is enhanced. Learning objectives: o Defining key terms, including psychological safety and discussing the difference between empathy and sympathy o Exploring the impact of empathy in the workplace o Discovering ways to increase empathy