AI and Ethics in Insurance Brokerage

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10 Mar

AI and Ethics in Insurance Brokerage

AI and Ethics in Insurance Brokerage

Tuesday, March 10, 2026 (12:00 AM) to Saturday, October 31, 2026 (10:59 PM)
1 PDCs
Provider: Delta Dental of Iowa
Course Name: AI and Ethics in Insurance Brokerage

Speaker: Kwesi Atta-Krah, Associate General Counsel
Program Type: Reoccurring Seminar/Workshop
Registration URL: https://www.deltadentalia.com
AI and Ethics in Insurance Brokerage, Johnston, Iowa
Email Details

Ethics Importance and Public Trust Ethics Importance in AI and Insurance Public Trust and Industry Perceptions AI in Insurance Brokerage How AI is Transforming Brokerage – Common Uses and Benefits Benefits and Opportunities – Efficiency vs. Oversight AI Ethical Risks and Regulatory Guidance Bias, misrepresentation, privacy, over-reliance NAIC Model Bulletin Iowa IID Guidance NIST AI Risk Framework FTC NAIFA Codes of Ethics Core principles and relevance to AI AI Enforcements in the News (relevant to insurance industry as well) DoNotPay – FTC Enforcement - Inaccurate and Misleading Chatbot Cigna – Algorithmic Denial Lawsuit Recent Iowa Disciplinary Actions Submitting fraudulent life insurance applications Submitting fraudulent claims and failing to cooperate with IID’s investigation Denied reissuance application Misrepresentation and fraudulent auto insurance policies Best Practices and Why Ethical Agents Win

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This presentation examines the ethical challenges and opportunities facing licensed insurance brokers today, with a special focus on the impact of Artificial Intelligence (AI) on client service, marketing, and compliance. Attendees will learn how AI is transforming the industry, review real-world cases where misuse of AI or other unethical practices led to disciplinary actions, investigations, or lawsuits, and explore best practices for responsible conduct. The session will provide practical strategies to maintain trust, comply with regulatory expectations, and uphold professional integrity—whether leveraging advanced technologies or navigating traditional ethical obligations.

AI and Ethics in Insurance Brokerage
AI and Ethics in Insurance Brokerage
9000 Northpark Dr
Of Iowa
Johnston, IA 50131-4817

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