01 Jan Conflict Resolution Conflict Resolution Wednesday, January 1, 2020 (12:00 AM) to Thursday, December 31, 2020 (11:45 PM) 1.5 PDCs Provider: Tools 2 Succeed, Inc. Course Name: Conflict Resolution Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: http://www.hr.credit Email Details • Understand what conflict and conflict resolution mean • Understand all six phases of the conflict resolution process • Understand the five main styles of conflict resolution • Be able to adapt the process for all types of conflicts • Be able to break out parts of the process and use those tools to prevent conflict • Use basic communication tools, such as the agreement frame and open questions Details You're Registered! DescriptionLocation Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame. People often assume that conflict is always negative. This is not true! People are inherently different, and conflict simply happens when those differences come to light. Viewing conflict in this way can help us maximize the possible positive outcomes of the problem at hand. Equipped with a conflict resolution process, people can explore and understand those differences, and use them to interact in a more positive, productive way.