25 May DEALING WITH DIFFICULT PEOPLE DEALING WITH DIFFICULT PEOPLE Tuesday, May 25, 2021 (12:00 AM) to Thursday, December 31, 2026 (11:59 PM) 2 PDCs Provider: MY-CPE LLC Course Name: DEALING WITH DIFFICULT PEOPLE Speaker: Lynn Fountain Program Type: Videoconferences, webcasts, audiocasts, podcasts, eBooks, self-directed E-Learning Registration URL: https://my-cpe.com/live-webinars/dealing-with-difficult-people-1620142467 Email Details To recognize and evaluate your own role in the relationship and what may be causing difficulty on your side. To describe tips for communicating with difficult people. To identify how to de-escalate a toxic issue. To identify the most effective tactics to utilize when dealing with difficult people. Details You're Registered! DescriptionLocation We’ve all been there, trying to reason with an incredibly difficult person. The situation proves frustrating, maddening, and sometimes even frightening. The truth is you can’t reason with an unreasonable person. However, there are proven techniques to manage such dicey situations better. The difficult business issues that arose in 2021 and will certainly continue into 2022 make this an even more difficult issue to handle. Often, professionals resort to changing positions or moving to another area. However, difficult people are everywhere. It might be possible to avoid the 1st one or two difficult people, but how about the 3rd, 5th, or 10th person you encounter? Hiding isn't a permanent solution. So, rather than turning to drastic decisions each time, why not equip yourself with the skills to deal with them? There are tactics that professionals can use with your boss, a customer, a family member, or even a stranger. Keep in mind: The closer your relationship with the person, the more knowledge you’ll have of what will best work to calm things down. When you're dealing with a person behaving unreasonably, the fear response center in your brain is going to be activated. It's up to you to engage your conscious mind in order to defuse the situation. Some of these tips are general, suggesting a mindset to cultivate. During this CPE webinar, we will examine some of the most successful techniques experts have identified to utilize when working with difficult people. Some of these tactics may be difficult at first but when you know the situation, and understand the people involved, the tactics can effectively help de-escalate the issue and provide a sense of calm to the discussion. Following are the major topics covered in this CPE course: Most successful techniques experts have identified to utilize when working with difficult people Recognize the situation Understand the people involve Tactics can effectively help de-escalate the issue