1-Day Conflict Resolution Training

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22 May

1-Day Conflict Resolution Training (Virtual)

1-Day Conflict Resolution Training (Virtual)

Thursday, May 22, 2025 (12:00 AM to 11:59 PM)
7 PDCs
Provider: Community Mediation Services of Central Ohio
Course Name: 1-Day Conflict Resolution Training

Speaker: Shelley Whalen
Program Type: Instructor E-Learning
Registration URL: https://communitymediationservices.thinkific.com
1-Day Conflict Resolution Training (Virtual), Columbus, Ohio
Email Details

This workshop is designed to provide participants with a solid introductory understanding of how to undertake non-adversarial dispute resolution. It emphasizes conflict and communication theory as they relate to the peaceful and respectful resolution of conflict between individuals/co-workers, couples, family members and other group members. Within the context of a systematic 7-stage, negotiation model, participants will learn about the negotiator’s role, goals, strategies and techniques at each stage of the process. Participants will have the opportunity to apply this knowledge and improve their skills through intensive negotiation practice and conflict case analysis exercises.

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Participants will be able to: (1) Identify the 5 sequential steps in the conflict cycle and the role of beliefs and values in contributing to conflict. (2) Recognize where the Negotiation process falls on the conflict resolution continuum and compare it to other processes as it relates to the level of formality, coercion being used by or on the disputing parties, the decision-making authority of the disputants to determine an outcome, and the likelihood of a win/win vs win/lose result. (3) Compare the 5 negotiation styles and assess the impact of each on fulfilling the needs of each party vs. sustaining their future relationship. (4) Determine their dominant negotiation style and compare its advantages and disadvantages. (5) Differentiate disputing parties’ “needs” from their beliefs about who is right or wrong in the context of a conflict and understand the relevance of this distinction to resolving the conflict in a non-adversarial manner. (6) Apply the 4 major tenets of an interest based (or needs based) conflict resolution process i.e., I) separate the people from the problem, II) address parties’ needs vs. demands, III) invent options for mutual gain and IV) use objective standards to determine a “fair” settlement. (7) Describe several strategies they may use to manage their own difficult emotions during negotiations and help the other party do the same.

1-Day Conflict Resolution Training (Virtual)
1-Day Conflict Resolution Training (Virtual)
67 Jefferson Ave
(Class Online Via Zoom)
Columbus, OH 43215-3890

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