Help Me Help You: Responding to Difficult Conversations

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09 Apr

Help Me Help You: Responding to Difficult Conversations

Help Me Help You: Responding to Difficult Conversations

Thursday, April 9, 2026 (12:00 AM) to Monday, January 31, 2028 (11:59 PM)
2 PDCs
Provider: MOD Network LLC
Course Name: Help Me Help You: Responding to Difficult Conversations

Speaker: Sara Ismail-Beigi Bartlett / Samantha Delaney
Program Type: Reoccurring Seminar/Workshop
Registration URL: https://www.mod.network/coursecalendar
Help Me Help You: Responding to Difficult Conversations, Cleveland Heights, Ohio
Email Details

Upon completion of this program, participants will be able to: 1. Assess their own emotional responses and identify factors that impact difficult conversations. 2. Apply emotional intelligence principles, including self-awareness and self-regulation, to improve communication outcomes. 3. Analyze conversational dynamics to determine appropriate strategies for managing escalated interactions. 4. Demonstrate techniques for leading with empathy while maintaining accountability and expectations. 5. Utilize structured decision-making and communication frameworks to guide difficult conversations. 6. Develop a practical action plan to improve effectiveness in managing challenging workplace discussions.

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Instructional Methods • Facilitated discussion • Self-assessment and reflection • Scenario-based learning • Case study analysis • Interactive exercises • Individual action planning Program Overview/Agenda Introduction: Why Difficult Conversations Matter • Common challenges and impacts • Role of leadership and HR • Participant reflection Emotional Intelligence Foundations • IQ vs. EQ in leadership • EI components: o Self-awareness o Self-regulation o Social awareness o Relationship management • Johari Window and expanding awareness • Self-reflection activity Managing Emotions and Increasing Control • Recognizing emotional triggers • Rational detachment techniques • Strategies for emotional regulation • Guided reflection Leading with Empathy and Awareness • Benefits of empathy in leadership • Intent vs. perception • Building trust during difficult conversations • Interactive discussion Decision-Making and Structured Conversations • DECIDE model application • Communicating expectations clearly • Responding vs. reacting • Scenario-based exercise Managing Difficult Behavior and Escalation • Identifying types of difficult behavior • Strategies for de-escalation • Influencing conversation outcomes • Relationship management techniques • Case discussion and debrief Action Planning and Reflection • Personal communication goals • 1-week, 1-month, and 90-day action plan • Accountability strategies

Help Me Help You: Responding to Difficult Conversations
Help Me Help You: Responding to Difficult Conversations
3078 Euclid Heights Blvd
Cleveland Heights, OH 44118-2026

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