By the end of this seminar, you will be able to: 1. Explain Zingerman’s approach to Customer Service and how it can be adapted to work in your organization. 2. Provide new tools and techniques, including role play, to support in-house customer service improvement initiatives. 3. Prioritize next steps to improve your organization's service culture. 4. Call upon a network of peers to help get past roadblocks.

By the end of this seminar, you will be able to: 1. Create/refine a vision of success for yourself and your business. 2. Explain and begin teaching the process of visioning. 3. Put visioning to work in your life and business. 4. Use a variety of new management tools on the road to achieving your vision. 5. Call upon a network of peers to help get past roadblocks. ­

By the end of this seminar, you will be able to: 1. Use a framework to analyze the repetitive problems you’re facing and identify whether they are a systems, training, or management problem. 2. Learn tools to further assess why problems are happening, with multiple starting points for resolution. 3. Apply time-tested concepts, practical tools, and templates to effectively implement what you’ve learned - and get help from others in your organization to solve all three types of problems. 4. Gain fresh inspiration, new connections, and plenty of ideas to take home and share with your team.

By the end of the seminar, you will be able to: 1. Name Zingerman's 4 Training Plan Questions and use them to develop Training Plans for your organization. 2. Name Zingerman's 5 Steps to Effective On-Shift Training and use them to train your staff more effectively. 3. Demonstrate how to use new training tools and techniques. 4. Call upon a network of peers to help get past roadblocks. 5. Take responsibility for the effectiveness of your own training. ­

By the end of this seminar, you will be able to: 1. Explain Zingerman's approach to Open Book Management. 2. Decide whether/how to pursue or further a culture of Open Book Management in your organization. 3. Use a variety of new tools and techniques for educating and empowering staff to make sound decisions. 4. Establish a network of peers who face similar challenges. 5. Have fun with numbers. ­

By the end of this seminar, you will be able to: 1. Explain Zingerman's approach to Managing Ourselves and how it is applicable to all aspects of your life. 2. Use new tools and techniques to live and lead more effectively. 3. Consider the correlation between self-management and organizational success. 4. Draft a personal vision of greatness. 5. Build a network of peers who can help you stay grounded and support your success. ­

By the end of this seminar, you will be able to: 1. Explore the leadership philosophy that has been successful at Zingerman's. 2. Develop new skills and knowledge that can improve your performance as a leader. 3. Learn how to implement and sustain effective change in organizations. 4. Draft a personal vision of success as a leader. 5. Practice using new skills and concepts in a safe environment. 6. Establish a network of peers who face similar challenges. ­

By the end of this seminar, you will be able to: 1. Explain the stages of the Employment Life Cycle and the role that managers play in each stage. 2. Explain how Zingerman's works to build a culture of innovation, entrepreneurship, and personal responsibility balanced by the need for legal compliance 3. Use a variety of new tips, tools, and systems to improve the staff experience in your own organization. 4. Call upon a network of peers to help get past roadblocks.

By the end of this seminar, you will be able to: 1. Use a framework to analyze the repetitive problems you’re facing and identify whether they are a systems, training, or management problem. 2. Learn tools to further assess why problems are happening, with multiple starting points for resolution. 3. Apply time-tested concepts, practical tools, and templates to effectively implement what you’ve learned - and get help from others in your organization to solve all three types of problems. 4. Gain fresh inspiration, new connections, and plenty of ideas to take home and share with your team.

By the end of this seminar, you will be able to: 1. Explain Zingerman’s approach to Customer Service and how it can be adapted to work in your organization. 2. Provide new tools and techniques, including role play, to support in-house customer service improvement initiatives. 3. Prioritize next steps to improve your organization's service culture. 4. Call upon a network of peers to help get past roadblocks.