• Learn the life-enhancing first action of Emotional Self-Awareness (ESA) • Hear why ESA empowers productivity, learning, and change • Understand how the skills of Emotional Intelligence reduce Employee Relations Issues • Gain Emotional Knowledge – to cut through confusion and conflict • Verify the Emotional Management skills you already have and learn more • See how Emotional Expression benefits productivity versus obstructs and distracts • Receive hand-puts and practices for self-work and working with others

Introduction to Emotional Intelligence • Definition and Overview of Emotional Intelligence and its backing by Neuroscience The Scales and Subscales of EQ2.0 • Introduction to the elements of Emotional Effectiveness (EQi 2.0) • An interactive exploration of the scales and subscales of EQi2.0 • Overview of the EQi2.0 Instrument • Uses of EQi2.0 in the workplace Emotional Intelligence and Leadership Success • Explore the two (of four key) emotional factors for leverage • Strategies for increasing effectiveness in these keys Using a Coaching Model for EQ Development • Your EQi2.0 Profile • Introduction to the coaching model • Application to an area cited for personal development

• Discover your personal Emotional Intelligence profile. • Learn which of the skills you might focus on improving o Perceiving, Understanding, Using, and Managing Emotions • Develop a strong understanding of the skills of emotional intelligence to leverage for employee relations, team, and leadership opportunities.

• Emotional Self-Awareness - 2 hours - When individuals take this level of responsibility it greatly reduces Employee Relations Issues. • Emotional Knowledge - 2 hours - These points of knowledge build the bridge to Social/Cultural Intelligence. • The Vital Skill of Emotional Management (Regulation) - 2 hours - The conscious use of these skills in an organization results in stronger Employee Engagement, higher Productivity, and exceptional Customer Experience. • Emotional Expression - Applied Emotional Knowledge – 2 hours - Generating emotions and moods to match activities and tasks empowers both Individual Contributor and Management/Leadership Effectiveness.

• Discover your EQi 2.0 strengths and gaps • Receive coaching for improvement and balance • Consider the emotions that motivate behaviors – the key to development • Gain an understanding of the use of the assessment and how it can transform many organizational challenges