1. State how awfulizer statements can lead to stress and demonstrate how to combat them with rational alternatives. 2. Define how stress is actually a pattern that can be easily recognized. 3. State effective measures you can take to handle certain emotions, such as fear, and how to handle stress. 4. Identify measures to assist residents in managing stress. 5. Understand some health consequences of untreated stress.

1. Explain effective communication. 2. Describe the Joint Commission’s three-pronged approach to effective communication in health care. 3. Define health literacy. 4. Demonstrate person-first language in health care. 5. Explain the role of cultural competence in effective communication. 6. Implement methods for effective inter- and intrafacility communication.

1. State the role of the United States Department of Health and Human Services in providing health care to Americans. 2. Implement quality initiatives for various health care settings. 3. Explain what the Americans with Disabilities Act is and the important role it has in health care compliance. 4. Identify the role of the Health Insurance Portability and Accountability Act in health care. 5. Describe how fraud can occur with Medicaid and Medicare. 6. Recognize what an acceptable code of conduct is for employees. 7. Discuss how employees will be held accountable for not complying with their code of conduct.

1. Define sexual harassment as it relates to the workplace and Title VII of the Civil Rights Act of 1964. 2. Review U.S. Equal Employment Opportunity Commission (EEOC) guidelines on sexual harassment. 3. Outline the employer’s responsibility and liability in harassment situations. 4. Discuss the U.S. Equal Employment Opportunity Commission’s (EEOC) investigative process. 5. Discuss how to prevent sexual harassment in the workplace.

1. Definir acoso sexual y su relación al lugar de trabajo y el Título VII de la Ley de Derechos Civiles de 1964. 2. Analizar los lineamientos de la Comisión para la Igualdad de Oportunidades en el Empleo (EEOC) relacionados al acoso sexual. 3. Señalar la responsabilidad del empleador en situaciones de acoso. 4. Discutir el proceso investigativo de la Comisión para la Igualdad de Oportunidades en el Empleo (EEOC). 5. Discutir cómo prevenir el acoso sexual en el lugar de trabajo.

1. Define LGBTQ terminology. 2. Understand the historical effects on LGBTQ residents. 3. Discuss how to create a welcoming environment for LGBTQ residents. 4. Describe resident rights and their effects on the LGBTQ residents.

1. Define diversity. 2. Explain the concept of inclusion as it applies to the workplace. 3. Contrast the differences between a workplace that is diverse and inclusive versus one that is diverse but not inclusive. 4. Discuss systemic discrimination. 5. Recognize individual actions, attitudes, and beliefs that impede diversity and inclusion. 6. Identify ways to become more culturally aware. 7. Describe federal laws that apply to diversity in the workplace.

1. Definir diversidad. 2. Explicar el concepto de inclusión y su aplicación en el lugar de trabajo. 3. Contrastar las diferencias entre un lugar de trabajo que es diverso e inclusivo versus uno que es diverso pero no inclusivo. 4. Discutir sobre la discriminación sistemática. 5. Reconocer las acciones, actitudes y creencias individuales que impiden la diversidad e inclusión. 6. Identificar formas para volverse más culturalmente consciente. 7. Describir las leyes federales y aplicarlas a la diversidad en el lugar de trabajo.

1. Differentiate between the concepts of implicit bias and explicit bias. 2. List two motivational factors that have been linked to eliminating implicit race bias. 3. Describe how ingroup interactions operate in the animal kingdom. 4. Differentiate between the concepts of System 1 and System 2 thinking. 5. Define ability bias. 6. Describe selective attention. 7. Discuss how scanning the environment is a survival mechanism. 8. Describe person-centered care. 9. Identify methods to reduce implicit bias.

1. Diferenciar entre los conceptos de prejuicio implícito y prejuicio explícito. 2. Listar dos factores motivacionales que han estado vinculados con eliminar el prejuicio racial implícito. 3. Describir cómo las interacciones en grupos sociales funcionan en el reino animal. 4. Diferenciar entre los conceptos de pensamiento de Sistema 1 y Sistema 2. 5. Definir prejuicio de habilidades. 6. Describir atención selectiva. 7. Discutir cómo escanear el ambiente es un mecanismo de supervivencia. 8. Describir la atención enfocada en la persona. 9. Identificar métodos para reducir el prejuicio implícito.