• Introduction: to EQ Learn about the biological basis for EQ and the essentials of the four core-skill model • Why EQ Matters: Understand the business case, including the critical link between EQ and performance • Learn how to incorporate EQ to create a culturally diverse workplace • Measuring Your EQ: Debrief your results from the Emotional Intelligence Appraisal® - Pro Edition • Observe EQ in Action: Deepen awareness of what EQ looks like and sounds like on the job • Create EQ Action Plan: Incorporate proven strategies to take new, improved behaviors with you back to the job • Prepare for your first session • Pour over substantive leader materials • Lead discussions using Hollywood movie clips • Learn to debrief the Emotional Intelligence Appraisal® - Pro Edition • Get your EQ questions answered about guiding EQ skill development

EQ scores, analysis, and recommended strategies based upon learners’ unique score profiles designed to bridge the learning doing gap. From the Emotional Intelligence Appraisal®— Multi-rater, discover how others view your EQ and create a focused EQ development plan. EQ lessons include movies and TV clips with analysis to bring EQ to life. Goal Tracking System to set goals, share learner profiles and track their progress online. They’ll take a deep-dive into the four core EQ skills to determine imme-diate strategies that will make the most impact. Explore their reactions to a range of emotions and triggers for deeper self-knowledge and stress management. Discuss real world examples and experiences to see what works and what doesn’t to help drive desired outcomes personally and professionally. Assess and reframe negative selftalk to help positively guide motivation and execution. Develop effective observational skills and step into another person’s shoes to connect more authentically. TO THE NEXT LEVEL Utilize relationship management strategies to directly tackle tough conversations and effectively navigate conflict.

Draw from the experience of team members in the room to raise their team emotion awareness • See and hear what team emotional intelligence looks and sounds like •Discover their current team EQ skills from theirEmotional Intelligence Appraisal®- Team Edition results•Discuss their team’s strengths and development opportunities •Explore Team EQ strategies for managing emotions and relationships both inside and outside the team •Develop a Team EQ Action Plan and next steps for how to check in on progress and when to re-measure the team’s skillsAttendees

Understand how EQ impacts emotional conversations. Learn techniques to make conversations more effective. Explore typical mistakes in emotional discussions. Practice and gain confidence in approaching emotional conversations. Learn mechanics to make feedback more effective. Explore important ingredients in the feedback exchange. Practice crafting and delivering feedback. Define listening. Explore barriers to effective listening, including emotional obstacles. Discover how to listen with emotional intelligence. Practice curiosity-based listening. Define change. Explore benefits and challenges to change, individually, in teams, and as part of organizations. Discover how to approach change with emotional intelligence. Practice applying the EQ Change Framework. Define well-being and how it connects to resilience. Explore the emotion of stress and its relationship to both success and burnout. Learn a resilience framework and discover important, related EQ habits. Practice applying resilience framework.