Learning Objectives • Recognize the distinct values, communication styles, and work preferences of different generations • Consider the influence of upbringing and cultural contexts on work behavior when managing and developing employees • Develop strategies for fostering collaboration and synergy within multi-generational teams Module 1: Defining the Generations Learning Objectives: • Identify the defining characteristics of each generation (e.g., Traditionalists, Baby Boomers, Gen X, Millennials, Gen Z). • Gain insights into how historical and societal events have shaped generational values and perspectives. Module 2: The Roots of Generational Tension Learning Objectives: • Experience in scenarios the source of tensions between generations. • Gain insights into how differences in values, communication styles and technology contribute to tension. • Identify personal biases and assumptions Module 3: Lessons From Dr. Jeffery's Generational Research Learning Objectives: • Summarize Dr. Jeffery's key findings on generational dynamics in the workplace. • Apply Dr. Jeffery's research to real-world scenarios involving generational conflict. • Analyze the impact of generational differences on leadership styles, teamwork, and organizational culture. Module 4: Skills & Strategies to Move from Tension to Teamwork Learning Objectives: • Gain skills from Dr. Jeffery's research in specific areas - communication, technology, more. • Use Dr. Jeffery's activities to address generational disagreements constructively

• Notice the impact of stereotypes and biased statements on colleagues and yourself • Be ready to speak up when you hear bias and stereotypical statements • Speak up against stereotypes without blame, shame or guilt • Identify the feelings of people who are targeted with demeaning comments but bystanders don't speak up • Feel the power of being an active bystander or upstander who will make a difference • Inspire passive bystanders to take action and speak up

• Learn about the three kinds of trust: Communication-based, Competence-based and Character-based. • Assess your own values around trust and develop an action plan to develop trust. • Gain and practice new skills to be an inclusive leader. • Enact kindness by being a kind leader, by choosing to trust, or recover and rebuild trust. • Learn how to put the Six Soft S.K.I.L.L.S. into action - Solution Seeking, Kudos, Inclusion, Listening (Transformational), Learning, SMART-ER Goals