1. Distinguish Between Same-Day and Walk-In Appointments Participants will be able to identify and explain the differences between same-day and walk-in appointments, enabling them to better manage patient flow and respond promptly to patient needs. 2. Streamline Processes for Greater Efficiency Participants will have the knowledge to implement strategies for refining workflows, improving overall efficiency, and reducing patient wait times. 3. Communicate Clearly and Empathetically with Patients Regarding Open Access Scheduling Participants will be able to demonstrate clear and empathetic communication techniques with patients regarding Open Access scheduling to build trust, improve understanding, and enhance overall patient satisfaction.

Foundations of Open Access Scheduling • Participants will understand the core principles and best practices of Open Access scheduling to enhance clinic efficiency and patient-centered care. Same-Day Appointment Implementation • Participants will explain the importance of same-day appointment systems and how to implement them to reduce patient wait times and improve access. Workflow Optimization and Technology • Participants will apply strategies to optimize scheduling workflows and leverage technology to increase operational efficiency. Real-World Case Studies and Performance Metrics • Participants will analyze case studies and interpret key performance metrics to evaluate and sustain Open Access scheduling success. Measuring and Sustaining Improvements • Participants will identify and apply methods to measure and improve patient outcomes, provider productivity, and staff satisfaction using data-driven decision-making.