Upon completion of this program, participants will be able to: • Identify communication behaviors that strengthen or undermine professional credibility and trust. • Adapt communication strategies to different audiences, workplace relationships, and situations. • Apply techniques for communicating clearly and confidently during challenging or high-stakes conversations. • Use listening, questioning, and response strategies to improve understanding and strengthen professional relationships. • Evaluate their own communication approach and identify opportunities to increase workplace influence and effectiveness. • Develop a practical communication strategy for applying course concepts in their workplace.

Upon completion of this program, participants will be able to: • Identify practical opportunities for responsible AI use within HR and workforce practices. • Evaluate HR processes and workplace challenges to determine where AI may provide meaningful value. • Recognize ethical, privacy, bias, transparency, and human-oversight considerations associated with workplace AI. • Assess how AI adoption may affect employees, roles, skills, workflows, and organizational culture. • Apply change-management and communication strategies to support employees during AI implementation. • Develop a human-centered AI workforce strategy that connects organizational needs, employee readiness, responsible use, and implementation priorities.