By the end of this webinar, participants will be able to: Identify the core principles of effective conflict resolution within the context of HR negotiations. Distinguish between positions and underlying interests to better understand the needs of all parties in a negotiation. Recognize common types of difficult negotiators and apply appropriate de-escalation strategies to manage tense situations. Develop techniques for maintaining composure and managing personal emotions during difficult negotiations. Apply collaborative problem-solving strategies to build common ground and reach mutually agreeable solutions. Utilize conflict resolution skills to lead positive change initiatives within their organization, minimizing resistance and fostering collaboration.

After participating in this webinar, HR professionals will be able to: Understand how current trends in union activity and media coverage impact the labor negotiation landscape. Recognize the key principles that shape successful labor negotiations. Develop a strategic preparation plan for approaching labor negotiations. Employ effective communication strategies to promote positive labor relations throughout the negotiation process. Analyze media narratives surrounding labor unions to gain insights for negotiations. Apply proven negotiation techniques and tactics used by professional mediators.

Upon completion of this webinar, participants will be able to: Enhance Emotional Intelligence for Difficult Conversations: Recognize and manage your own emotions to maintain composure and professionalism in challenging interactions. Identify and respond to the emotional cues of others to foster empathy and understanding. Utilize emotional intelligence tools to build rapport and create a safe space for dialogue. Develop Effective Communication Strategies: Apply active listening techniques to gain deeper insights into the perspectives of others. Use clear, concise, and respectful language to de-escalate conflict and promote constructive communication. Deliver feedback and address sensitive issues with tact and empathy. Master a Structured Approach to Difficult Conversations: Utilize a proven framework to plan and structure difficult conversations for optimal outcomes. Confidently initiate conversations, explore underlying issues, and work towards mutually agreeable solutions. Apply conflict resolution techniques to manage disagreement and facilitate collaboration. Gain Practical Skills for Specific HR Scenarios: Address performance issues constructively and provide guidance for improvement. Understand interpersonal conflicts and help employees find common ground. Navigate sensitive topics like discrimination, harassment, and workplace investigations with sensitivity and professionalism.