· Relate staffing and career management in specific ways to the overall mission and objective of the

Relate staffing and career management in specific ways to the overall mission and objective of the o

Active shooter or threat suspects are bent on killing as many people as quickly as possible in most cases. Knowing how to react in a targeted violence situation can increase your chances of survival. This interactive online course will teach you about various types of targeted violence. You will learn how to improve your chances of survival by preparing for targeted violence. You will also learn about the precautions for targeted violence and the indicators and traits to look out for so you'll know what to expect in various situations. Finally, you'll be trained on how to react to targeted violence by identifying roles and responsibilities and relaying communication effectively so that you can calmly interact with first responders.

At the conclusion of the course, you will be able to: Discuss writing with confidence Describe how to communicate messages professionally in a useable and readable fashion Recognize common writing mistakes that distract from the message List the four stages of effective writing

At the conclusion of this course, you will be able to: Discuss the importance of being knowledgeable about your company's products, services, and policies Explain the three distinct customer service steps that must be completed for a successful outcome: welcoming your customers into your business, handling their requests by finding the best solution, and showing appreciation when ending the interactions Explain the importance of conducting yourself in an ethical manner Discuss techniques, such as listening actively and attentively, to help interpret customer requests correctly

At the conclusion of this course you will be able to: Discuss the importance of viewing change as an opportunity for leadership Describe the benefits of innovation and new ideas Recognize value in willingness to experiment and take risks Assess your own psychological hardiness

At the end of this course, you will be able to: Discuss the difference between being a coach and being a boss and the skills required to be successful in this role. Examine eight keys to effective coaching and identify your own coaching style. Examine ways to make the change from manager to coach. Summarize the most effective ways to communicate and how to be a good listener. Examine ways to confront and correct poor performance through coaching and a Performance Improvement Plan.

When you have completed this course, you will be able to: Describe and understand ways to deal with Code of Conduct violations Identify the ways to properly conduct yourself with company equipment, assets, and customers Identify certain behaviors prohibited by the Code of Business Conduct and Ethics and other Company policies, business practices, and procedures Recognize examples of allowed and prohibited behaviors from various hypothetical scenarios

1. Recognize the role of effective communication in remote work 2. Identify types of communication 3. Match messages to appropriate channels 4. Classify professional communication 5. Identify the causes of communication breakdowns 6. Identify common tools for remote communication

1. Categorize types of sensitive data 2. Name some common laws and policies that regulate data access and sharing 3. List tools that are commonly used to protect data 4. Analyze examples of data breaches 5. List steps needed to protect data 6. Recognize phishing and other common threats