After completing this course of instruction, the participant will be able to: • Understand the WZ Method and its application across various industries to obtain truthful, reliable information. • Prepare strategically for interviews by organizing information, setting objectives, and creating an environment conducive to cooperation. • Build rapport effectively to establish trust and reduce resistance while maintaining control of the conversation. • Recognize and respond to acceptance and resistance behaviors that may influence interview outcomes. • Apply empathy-based communication techniques to enhance understanding and engagement with subjects. • Elicit detailed and accurate statements through structured questioning and active listening. • Evaluate and refine interview performance through interactive exercises, video demonstrations, and feedback-based review. • Demonstrate proficiency by achieving a passing score on the final exam, confirming comprehension of key interviewing principles and practices.

Using a structured approach to interviews involving sexual harassment, discrimination, bullying, workplace violence and integrity Issues, this course provides both the new and experienced investigative professional a means to increase their effectiveness in this crucial area of their job responsibilities.

ATTENDEES WILL LEARN Legal and Ethical Considerations Rapport Elements of an Investigative Interview Environment & Remote Interviewing Strategies to Investigate Hostile Work Environment Complaints Benefits and Risks of Interpreting Behavior Fact Gathering How to Reduce Resistance During Sensitive Interviews Causes of Resistance | Interviewing the Victim, Witness or Subject