• Understand the workers’ compensation claims process, including rights, responsibilities, and strategies to mitigate financial impacts. • Demonstrate the ability to communicate effectively with claim managers and understand protest rights and timelines. • Explain how a Risk Management Consultation can benefit businesses through tailored approaches to controlling workers’ compensation costs. • Describe the benefits of ongoing customer service provided by Risk Management, including assistance with claims and experience rate requests. • Identify the updated requirements for Washington state return-to-work incentive programs, including 2025 revisions. • Summarize the benefits offered through Washington state return-to-work incentive programs. • Learn the procedures and timelines for applying for financial incentive program reimbursements. • Understand the Preferred Worker certification and explain how businesses can benefit from the Washington state incentive program. • Emphasize the importance of fostering a return-to-work culture within organizations. • Utilize tools and resources to develop return-to-work plans and effectively manage existing claims. • Discuss the advantages of offering light-duty work for employers, employees, and the overall organization. • Describe best practices for implementing light-duty work within Washington state’s workers’ compensation system. • Collaborate with Washington state L&I to access free resources and assistance for return-to-work planning.

Understand the workers’ compensation claims process, including rights, responsibilities, and strategies to mitigate financial impacts. • Demonstrate the ability to communicate effectively with claim managers and understand protest rights and timelines. • Explain how a Risk Management Consultation can benefit businesses through tailored approaches to controlling workers’ compensation costs. • Describe the benefits of ongoing customer service provided by Risk Management, including assistance with claims and experience rate requests. • Identify the updated requirements for Washington state return-to-work incentive programs, including 2025 revisions. • Summarize the benefits offered through Washington state return-to-work incentive programs. • Learn the procedures and timelines for applying for financial incentive program reimbursements. • Understand the Preferred Worker certification and explain how businesses can benefit from the Washington state incentive program. • Emphasize the importance of fostering a return-to-work culture within organizations. • Utilize tools and resources to develop return-to-work plans and effectively manage existing claims. • Discuss the advantages of offering light-duty work for employers, employees, and the overall organization. • Describe best practices for implementing light-duty work within Washington state’s workers’ compensation system. • Collaborate with Washington state L&I to access free resources and assistance for return-to-work planning.