07 Apr Excellence in Healthcare - Virtual Course Excellence in Healthcare - Virtual Course Tuesday, April 7, 2026 (12:00 AM) to Tuesday, September 1, 2026 (11:59 PM) 3.0 PDCs Provider: The Ritz-Carlton Leadership Center Course Name: Excellence in Healthcare Speaker: Neha Rajebhosale Program Type: Instructor E-Learning Registration URL: https://web.cvent.com/event/1f581707-0564-461f-9f9a-9f9ed0d5692b/summary?rt=Xlgy5wekGkKbt09WZNq61g Excellence in Healthcare - Virtual Course, Bethesda, Maryland Email Details By the end of this program, participants will be able to: Explain the role of trust in building a high-performing service culture and its impact on patient loyalty and satisfaction. Identify and describe key service principles and processes used by The Ritz-Carlton and evaluate their relevance to the healthcare environment. Apply talent selection and onboarding strategies that align with service excellence to improve provider performance and patient experience. Analyze the relationship between leadership, provider, and patient engagement and implement strategies to enhance engagement across all levels. Design personalized patient experience approaches that reflect service excellence and responsiveness to individual patient needs. Utilize empowerment techniques to enable staff to resolve patient issues effectively and improve overall satisfaction. Assess how empowerment guidelines can reduce service recovery costs while increasing patient advocacy and loyalty. Develop actionable plans to implement a service-focused culture within their organization using proven hospitality-based frameworks. Demonstrate practical service tactics and behaviors that contribute to a consistent, high-quality patient experience. Details You're Registered!