Identify the characteristics of change.

Follow the steps in receiving both reinforcement and redirection feedback.

Identify the responsibilities and skills of a manager.

Identify the benefits, responsibilities, and challenges of being a supervisor.

Identify common mistakes in team building Assess your team’s current level of development

Understand the purpose and components of a courageous conversation. Initiate difficult conversations that identify perspectives and promote understanding. Apply techniques to guide an effective conversation.

Recognize and address all types of workplace harassment, including sexual harassment and retaliation. Understand that sexual harassment will not be tolerated.

Identify bullying behaviors in your workplace. Confront a bully if you have been targeted. Advocate effectively for targets of bullying at work. Find resources and assistance if bullying continues.

Analyze work processes using a flow chart.

Evaluate the costs and consequences of workplace bullying. Intervene when you observe bullying in your workplace. Address reports of bullying behaviors from others. Consider common supervisor bullying behaviors for self-improvement. Identify ways to improve your organization’s anti-bullying policies and practices.