SHRM Activities

List of SHRM recertification activities. 
10 Sep

Managing High-Conflict Employees Without Escalation

Managing High-Conflict Employees Without Escalation

Thursday, September 10, 2026 (12:00 AM to 11:59 PM)
1 PDCs
Provider: My Business Resource
Course Name: Managing High-Conflict Employees Without Escalation

Speaker: Jennifer Kelley
Program Type: Seminar/Workshop
Registration URL: http://mybusinessresource.com
Managing High-Conflict Employees Without Escalation, Columbus, Ohio
Email Details

By the end of this program, participants will be able to: ● Apply HR expertise to recognize the behaviors and patterns typical of high-conflict employees ● Analyze tense workplace interactions to select de-escalation techniques appropriate to the situation ● Exercise sound judgment in setting and maintaining professional boundaries with high-conflict individuals ● Coach and equip managers to handle high-conflict situations with confidence and consistency ● Evaluate documentation practices that reduce organizational and legal risk without fueling further conflict

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