The Law and Protected Classes Discriminatory Acts Disability Status and Assistance Animals Familial Status and Occupancy Enforcement and Compliance Federal Fair Housing: Assessment

Learn how to improve your community in the areas of diversity, equity, and inclusion. Discover how to overcome implicit bias and improve cultural awareness. Study the benefits of seeing through the lens of others and appreciating each person's differentness.

Conflict in the workplace. Explore common sources of conflict. Identify the difference between conflict resolution and managing conflict and examine methods for both. Discover ways to turn conflicts into positive growth competence.

Understand the potential impact of conflict in the workplace. Explore common sources of conflict. Identify the difference between conflict resolution and managing conflict and examine methods for both. Discover ways to turn conflicts into positive growth competence. Learn how to lead your team through conflict.

Learn best practices for receiving prospective residents and how to maintain a service-minded attitude and presence throughout the entire process. Understand the impact of excellent customer service even after a resident moves out. Discover the lasting impacts customer service can have on a community and company's reputation.

Creating a workplace that honors and values diversity is vital. By being open to the differences of others, you experience more opportunities for personal and professional growth. To understand diversity in the workplace, you must also understand the laws and regulations that shape policies and procedures. Learn best practices for embracing a diverse workplace.

Creating a workplace that honors and values diversity is vital. By being open to the differences of others, you experience more opportunities for personal and professional growth. To understand diversity in the workplace, you must also understand the laws and regulations that shape policies and procedures. Learn best practices for embracing a diverse workplace and how to lead by example.

Identify behaviors most commonly found in harassment complaints. Review laws that have been enacted to protect employees. Explore your responsibilities in reporting harassing behaviors. Develop an understanding of how harassment claims may be addressed.

Identify behaviors most commonly found in harassment complaints. Review laws that have been enacted to protect employees. Explore your responsibilities in reporting harassing behaviors. Develop an understanding of how harassment claims may be addressed. Understand your supervisor accountability.

This session provides a practical overview of Fair Housing requirements and how they apply to real-world property operations. Attendees will gain clarity on common risk areas, emerging issues, and the importance of consistent policies and documentation. The discussion will focus on actionable guidance to help property teams make informed decisions, reduce liability, and maintain compliance. Designed for professionals at all levels, this session reinforces best practices for carrying out fair, lawful, and consistent housing operations.