After attending this course, learners will recognize the tools needed to enhance their abilities as a supervisor. The learner will be able to: • Modify their own personal, social, learning and conflict style for more effectiveness • Better relate to subordinates, peers and superiors based on unique social styles • Apply problem solving skills to better reach consensus/collaboration through conflict – improving department proficiency and efficiency • Apply best practices to ensure team productivity

After attending this course, learners will recognize the tools needed to enhance their abilities as a supervisor. The learner will be able to: • Modify their own personal leadership style for more effectiveness • Better relate to subordinates, peers and superiors based on the behavioral characteristics of all • Apply listening and communication skills to enhance information flow and increase department effectiveness and efficiency • Apply good time management principles to maximize available time by setting priorities

A successful student should be able to do the following at the end of this course: • Gain full awareness about state and federal harassment and discrimination laws and policies in the workplace • Develop an increased perception and prevention of any harassment and/or discrimination activity • Understand the responsibilities and expectations of managers facing harassment and discrimination situations in the workplace

Upon the completion of the course, Lean Six Sigma Yellow Belt (LSSYB) graduates will contribute to companies through supportive roles in Six Sigma Projects. These LSSYBs will be able to properly collect data, identify process improvement opportunities in their assigned areas, and report results to Green Belts and Black Belts as required. After meeting all CEU requirements, each learner will receive a certificate of completion for his or her training records. A successful student should be able to do the following at the end of this course: • Communicate using Lean Six Sigma concepts • Relate Lean Six Sigma concepts to the overall business objectives • Use the five-step DMAIC model to support process improvement initiatives • Participate in the development or refinement of a project charter • Understand process maps, Pareto charts, control charts, and histograms • Identify the root cause of a problem • Use a failure mode and effects analysis (FMEA) to set priorities for improvement • Document process changes and use a control plan to prevent backsliding

The student will be able to identify the foundational requirements of a manufacturing culture along with a recommended structure, recognize how to deal with and address any issues, and employ tools to allow for improvement. The student will also be able to better relate and communicate with subordinates, peers and superiors. • Recognize and operate a manufacturing QMS and effectively understand variation that affects it • Describe the basic QMS structure • Apply the planning to the system • Recognize and react to variation • Receive the knowledge and tools needed to objectively identify the problem, isolate the root cause, and document the entire process • Have the ability to practice problem solving tools • Comprehend and apply the basic principles and objectives of Lean Manufacturing • Comprehend how continuous improvement is an ongoing activity and must be constantly reinforced • Comprehend and apply Lean Manufacturing tools and techniques to help eliminate waste from the manufacturing process • Better relate to subordinates, peers and superiors based on the behavioral characteristics of all • Apply listening and communication skills to enhance information flow and increase department effectiveness and efficiency • Requirements of the Four- Module training manual

This course will enable the participant to: • Identify the complete employee experience lifecycle • Create an employer brand • Create a talent pipeline • Create a realistic and functional job description • Describe the benefits of onboarding • Develop and grow talent • Design a plan to transition employees within their lifecycle • Support the whole employee • Employ HR fundamentals with technology • Analyze and interpret their progress towards creating the employee lifecycle

At the end of the workshop, participants should be able to do the following: • Describe the meaning of emotional intelligence • Describe the benefits of improving emotional intelligence • Relate the characteristics of emotional intelligence • Define self-awareness • Define self-management • Describe the six skills to improve self-management • Define social awareness • Define relationship management • Create a plan to improve their emotional intelligence

This course will enable the learner to: • Describe how lean tools can be applied to everyday office activities and how they can lead to waste elimination and reduction of lead time • Discuss the basic concepts of each topic and apply them in the office environment • Identify the 8 types of waste that exist and understand the difference between value and non-value added activities • Explain how continuous improvement is an ongoing activity and must be constantly reinforced • Discuss the terms and principles related to all the session components

In this workshop, attendees will gain knowledge of how to create culture and adapt behaviors to achieve business outcomes. Participants will explore the definition of culture and learn from leaders who have successfully adapted their own company’s culture. Workshop exercises assist participants to explore their own current culture, create a vision for the culture needed in the future and build an actionable culture transition plan. • Understand the Voices of Experience – 5 w’s and an H • Learn the Culture Model • Learn to create and adapt culture • Document current actions and behaviors • Examine existing values and beliefs • Complete a current state culture map with strategy and business outcomes • Share vision of future strategy and target outcomes • Define future values and beliefs • State necessary behaviors and practices • Evaluate gaps • Develop an action plan and new behaviors